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Very Short Answer Questions · Q5

Q.Which term is used to indicate the difference between standard performance and actual performance?

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In the controlling chapter, the term used for the difference between standard (planned) performance and actual performance is deviation.

Controlling works by comparing actual performance against the standards set during planning. When the two are compared (Step 3 of the controlling process), the comparison reveals the gap between what was desired and what actually happened. This gap is called a deviation.

The chapter uses this term consistently. Comparing actual performance with standards "will reveal the deviation between actual and desired results", and the fourth step of the controlling process is named "Analysing Deviations." Some deviation is expected in every activity, so a manager first fixes an acceptable range of deviation and then pays urgent attention to the significant deviations — those that cross the permissible limit — while analysing their causes. …

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