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Q.(OR) Explain any four limitations of e-business/e-commerce.

Haryana BsehBSEH Haryana Senior Secondary Class 11 (Commerce) 2026Subjective· 4mImportance★★★★★est
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e-business limitations: lack of personal touch, need for technology/infrastructure, security/privacy risks, and no physical inspection of goods.

Limitations of e-business/e-commerce:

  • Low personal touch: there is no face-to-face, personal contact between the buyer and the seller, so the warmth and trust of personal dealing are missing.
  • Need for technical capability and infrastructure: e-business requires computers, internet connectivity and technical skills; people without these cannot participate, and poor infrastructure hampers it.
  • Security and privacy risks: online transactions are exposed to risks of fraud, hacking, viruses and misuse of personal/financial data, which reduce customer confidence. …

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