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Q.What are the various modes of communication used in business ?

Jammu Kashmir JkboseJKBOSE Class 11 (Commerce) 2025Subjective· 3mImportance★★★★★est
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Business communication is carried out mainly through postal services, telecom services, and internal written/oral channels within the organisation.

Communication is a vital business service, used to exchange information between a business and its customers, suppliers, employees and other stakeholders. The various modes used in business are:

  1. Postal services — provided by India Post, including:
    • Ordinary and registered letters
    • Speed post and parcels, for time-bound/bulky deliveries
    • Money orders and value payable post (VPP)
    • Business post and greeting post for bulk commercial mailing
  2. Telecom services — offered by telecom companies, including:
    • Fixed-line and mobile telephone services
    • Cellular mobile services (voice, SMS, data)
    • Fax for transmitting documents instantly
    • Internet-based services — e-mail, video/teleconferencing, voice-mail — which allow fast, low-cost, long-distance communication and file sharing.
  3. Internal/organisational communication — within the firm itself:
    • Oral: face-to-face conversations, meetings, telephonic discussions …

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