Identify the types of Communication on the basis of flow of direction in the following cases and explain : (a) General Manager instructs the Sales Manager to prepare the sales budget for the next quarter. (b) Workers complain about the poor working conditions in the factory to the Supervisor. (c) Production Manager and Finance Manager discuss about the availability of funds to acquire a new machinery. (d) Marketing Manager enquires about the stock of finished goods from the Godown Keeper. OR "Better human relationship" is one of the advantages of which type of communication? Why is it called so? Give three importance of such communication.

> > [!TLDR] > Based on the direction of flow, formal communication is classified as Downward (superior to subordinate), Upward (subordinate to superior), Horizontal/Lateral (between people at the same level), and Diagonal (between people at different levels and different departments, outside the direct line of authority). > > **(a) General Manager instructs the Sales Manager to prepare the sales budget:** > This is **Downward communication** — it flows from a higher authority (General Manager) to a subordinate (Sales Manager), typically in the form of instructions, orders or directives, following the formal chain of command from top to bottom. > > **(b) Workers complain about poor working conditions to the Supervisor:** > This is **Upward communication** — it flows from subordinates (workers) to a superior (Supervisor), usually in the form of complaints, grievances, reports, or suggestions moving up the formal chain. > > **(c) Production Manager and Finance Manager discuss availability of funds:** > This is **Horizontal (Lateral) communication** — it flows between two people at the **same level** of the hierarchy but in **different departments**, typically used to coordinate activities across departments. > > **(d) Marketing Manager enquires about stock from the Godown Keeper:** > This is **Diagonal communication** — it flows between people at **different levels** of the hierarchy who belong to **different departments** and are not in a direct superior-subordinate line of authority (the Marketing Manager is senior but not the Godown Keeper's direct boss); diagonal communication is used when the normal vertical/horizontal channels would be too slow for the information actually needed. > …

Identify the types of Communication on the basis of flow of direction in the following cases and explain : (a)

Question of 25

Q. Identify the types of Communication on the basis of flow of direction in the following cases and explain :

(a) General Manager instructs the Sales Manager to prepare the sales budget for the next quarter.

(b) Workers complain about the poor working conditions in the factory to the Supervisor.

(d) Marketing Manager enquires about the stock of finished goods from the Godown Keeper.

(OR)

"Better human relationship" is one of the advantages of which type of communication? Why is it called so? Give three importance of such communication.

Manipur CohsemCOHSEM Manipur Higher Secondary Board (Commerce) 2025Subjective· 4mImportance★★★★★

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Concept understanding — Informal Communication Definition

Informal Communication: The Grapevine

Imagine you're in a school corridor between classes. A friend whispers, "Did you hear? The maths teacher might take a leave next week." You turn around and tell another friend, who tells someone else. By lunch, half the class "knows" about it — even though no official announcement was ever made.

That's informal communication in action. It's the natural, unplanned flow of information that happens whenever people interact socially — without following any official hierarchy or channel.

The Intuition

Formal communication is like water flowing through pipes — it follows a fixed route (manager → team lead → employee). Informal communication is like water seeping through soil — it moves in every direction, through cracks and gaps, wherever people happen to connect.

It happens during tea breaks, in WhatsApp groups, over lunch, or even through a quick glance and a raised eyebrow. No memos, no meetings, no official stamp.

The Precise Definition

Informal communication is the exchange of information between individuals in an organisation that occurs outside the officially recognised channels of communication, based on personal relationships, social interactions, and shared interests rather than formal authority or hierarchy.

Key characteristics:

No fixed path — information can jump from a junior to a senior, or across departments, without following the chain of command.
Speed — it travels much faster than formal communication because there are no approvals or protocols.
Unreliable accuracy — messages get distorted, exaggerated, or filtered as they pass from person to person (hence the name "grapevine").
Emotional content — carries feelings, rumours, gossip, and personal interpretations, not just dry facts.

Why It Matters (for exams)

Aspect	Formal Communication	Informal Communication
Channel	Prescribed (memos, reports, meetings)	Unstructured (conversations, rumours)
Authority	Follows hierarchy	Ignores hierarchy
Reliability	High (documented)	Low (can be distorted)
Speed	Slow	Very fast
Purpose	Official business	Social bonding, information gaps

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Based on the direction of flow, formal communication is classified as Downward (superior to subordinate), Upward (subordinate to superior), Horizontal/Lateral (between people at the same level), and Diagonal (between people at different levels and different departments, outside the direct line of authority).

General Manager instructs the Sales Manager to prepare the sales budget: This is Downward communication — it flows from a higher authority (General Manager) to a subordinate (Sales Manager), typically in the form of instructions, orders or directives, following the formal chain of command from top to bottom.
Workers complain about poor working conditions to the Supervisor: This is Upward communication — it flows from subordinates (workers) to a superior (Supervisor), usually in the form of complaints, grievances, reports, or suggestions moving up the formal chain.
Production Manager and Finance Manager discuss availability of funds: This is Horizontal (Lateral) communication — it flows between two people at the same level of the hierarchy but in different departments, typically used to coordinate activities across departments.
Marketing Manager enquires about stock from the Godown Keeper: This is Diagonal communication — it flows between people at different levels of the hierarchy who belong to different departments and are not in a direct superior-subordinate line of authority (the Marketing Manager is senior but not the Godown Keeper's direct boss); diagonal communication is used when the normal vertical/horizontal channels would be too slow for the information actually needed. …

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Same / Similar Concept — real previous-year questions on the same or a closely similar concept, not this exact question.

Showing the 12 most recent of 19 on this concept.

CBSE 2026Set ANNUAL1 markMCQ
$Q. Upward communications refer to flow of communication from ____. (A) One department manager to another (B) Higher to Lower (C) Subordinate to Superiour (D) Superior to Subordinate$
›Reveal solutionSolution
Upward communication flows from subordinate to superior — it carries feedback, grievances, suggestions and reports up the hierarchy.

Directions of communication flow

Downward communication: flows from superior to subordinate (option D) — orders, instructions, policies travelling down the hierarchy.

Upward communication: flows from subordinate to superior (option C) — employees send feedback, grievances, suggestions, progress reports and requests up to their managers. This is what keeps top management informed about ground-level realities and employee concerns. …
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CBSE 2026Set ANNUAL1 markMCQ
$Q. In an organization, informal communication is stressed upon instead of formal communication which results in non-reaching of proper communication to proper person in proper time. It results in either non-completion or delay in work. Which value has not been violated?$
(a) Discipline
(b) Honesty and loyalty
(c) Accountability and responsibility
(d) Remuneration
›Reveal solutionSolution
Of the listed values, 'Remuneration' is the one NOT violated by excessive informal communication causing delays.

When informal communication is stressed over the formal chain, messages can be distorted, delayed, or simply not reach the right person at the right time, leading to non-completion or delay of work. This situation compromises several values:

Discipline — not following the proper official channel of communication is itself indiscipline.

Honesty and loyalty — an employee bypassing the formal system (perhaps to gossip or act on rumour) can reflect a lack of honest, loyal conduct toward organisational processes.

Accountability and responsibility — when work is delayed/incomplete because the right information didn't reach the right person, accountability for outcomes is compromised. …
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CBSE 2025Set ANNUAL1 markMCQ
$Q. In horizontal communication flow of suggestion is (A) upward (B) downward (C) at parallel (D) all of these$
›Reveal solutionSolution

In horizontal communication the flow of suggestions is parallel, between people at the same level.

Communication can flow downward (superior to subordinate), upward (subordinate to superior) or horizontally. Horizontal (lateral) communication occurs among managers or employees who are at the same organisational level, for example between two departmental heads. Because the parties are at the same rank, the exch …

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CBSE 2025Set ANNUAL1 markMCQ
$Q. Grapevine communication is (A) Informal (B) Formal (C) Written (D) None of these$
›Reveal solutionSolution

Grapevine communication is informal — it flows outside official channels.

Communication in an organisation is of two kinds: formal, which follows the official chain of command, and informal, which arises spontaneously from social relations among members. The grapevine is the informal network through which news, rumours and views travel quickly regardless of o …

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CBSE 2025Set ANNUAL1 mark
$Q. Which type of communication is concerned with the transmission of rumours?$
›Reveal solutionSolution

Rumours travel through the grapevine, the informal communication network in an organisation.

Informal communication arises out of the social and personal relationships among people in an organisation, outside the official chain of command. It is commonly called the grapevine, and because it has no fixed channel or verified source, it is the typical route through which rumours, gossip …

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CBSE 2024Set ANNUAL1 markMCQ
$Q. Types of communication are (A) Written (B) Verbal (C) Formal (D) All of these$
›Reveal solutionSolution

Written and verbal are types by expression, formal is a type by channel — all are genuine forms of communication, so the answer is all of these.

Communication is classified on more than one basis. On the basis of expression it is written (letters, reports, emails) or oral/verbal (speech, face-to-face talk, telephone). On the basis of organisational channel it is formal (following the official chain of command) or informal (the grapevine). S …

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CBSE 2024Set ANNUAL1 markMCQ
$Q. In horizontal communication flow of suggestion is (A) Upward (B) Downward (C) At parallel (D) All of these$
›Reveal solutionSolution

Horizontal communication is between people at the same (equal) level, so the flow of suggestions is parallel/lateral.

Communication in an organisation may move vertically or horizontally. Downward communication flows from superiors to subordinates and upward communication from subordinates to superiors. Horizontal (lateral) communication, however, takes place between persons holding positions at the same level — for example, between two departmental heads. S …

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CBSE 2024Set ANNUAL1 markMCQ
$Q. If you want to keep a proof of your communication, you should use ......... communication (A) Informal (B) Formal (C) Verbal (D) None of these$
›Reveal solutionSolution

Formal communication goes through official, usually written channels that leave a record, so for proof the answer is (B) Formal.

Formal communication follows the official lines of authority and is often in writing — letters, memos, circulars, reports and emails — which can be filed and referred to later. This written trail provides proof of what was communicated and when. Informal communication (the grapevine) is oral and unofficial, so it leaves no reliable record.

…

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CBSE 2024Set ANNUAL1 markMCQ
$Q. Grapevine is$
(a) formal communication
(b) informal communication
(c) barrier to communication
(d) lateral communication
›Reveal solutionSolution

Grapevine refers to the informal channel of communication within an organisation — the network of conversations and rumours that travels through personal and social relationships rather than through the organisation's official reporting structure.

Formal communication flows through the officially defined channels of the organisation structure (superior to subordinate and so on), following the chain of command. The grapevine, by contrast, arises spontaneously out of people's social need to talk to each other at work, and it can move in any direction — upward, downward, sideways, even diagonally across departments — regardless of formal hierarchy. It often travels faster than formal communication and can carry both useful information and unverified rumours, which is why managers are advised to stay aware of it (it can be a useful feedback source, but can also spread misinformation if left …

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CBSE 2023Set ANNUAL1 markMCQ
$Q. It is very difficult to detect source of which communication ? (A) Upward communication (B) Vertical communication (C) Lateral communication (D) Informal communication$
›Reveal solutionSolution

The source of informal (grapevine) communication is the hardest to detect.

Informal communication flows freely among members through personal and social contacts, outside the official structure and without any written record. Because it passes mouth-to-mouth and no one is officially responsible, it becomes very difficult to identify where a rumour or message originated. Upward, vertical and lateral communications move through recog …

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CBSE 2023Set ANNUAL1 markMCQ
$Q. Grapevine communication is (A) Informal (B) Formal (C) Written (D) All of these$
›Reveal solutionSolution

Grapevine communication is informal.

Grapevine is the spread of information through unofficial channels based on social and personal relationships among members, outside the formal structure. Because it is not planned or recorded by management, it is classified as informa …

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CBSE 2023Set ANNUAL1 markMCQ
$Q. Type(s) of communication is/are (A) Written (B) Verbal (C) Formal (D) All of these$
›Reveal solutionSolution

Written, verbal and formal are all recognised types of communication (alongside informal), so option (D) is correct.

Communication can be classified in more than one way. On the basis of the medium, it is either written (letters, notices, emails, reports) or verbal/oral (face-to-face talk, telephone, meetings). On the basis of the channel or relationship, it is formal (flowing through the official chain of command) or informal (the grapevine).

…

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Q.Identify the types of Communication on the basis of flow of direction in the following cases and explain :

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