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Q.Product is a bundle of utilities. Do you agree? Comment.

Meghalaya MboseMBOSE Meghalaya Intermediate Board (Commerce) 2020Subjective· 3mImportance★★★★★
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Yes — a product is rightly seen as a "bundle of utilities," because a buyer is really purchasing the sum of benefits a product delivers, not just its physical shape or material.

In the Marketing chapter, "Product" is defined broadly to include every tangible and intangible benefit the buyer receives in exchange for money — not simply the physical good itself:

  • A product combines form utility (the physical features/design), brand name and image (psychological satisfaction, status), packaging (convenience, protection, information), after-sale service and warranty (assurance, reliability), and sometimes place/time utility if bundled with the service of delivery.
  • Two physically similar products (e.g. two mobile phones with the same specifications) can be perceived very differently by consumers because of the different bundle of utilities (brand reputation, service network, design, warranty terms) attached to each. …

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