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Q.Explain the role of consumer organisation and NGO’s in protecting and promoting consumer’s interest.
Mizoram MbseMBSE Mizoram HSSLC Board Exam (Commerce) 2025Subjective· 6mImportance★★★★★
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Start your 14-day free trial to unlock the full solution →Consumer organisations and NGOs act as educators, helpers and pressure groups that strengthen individual consumers' ability to protect their own interests.
Role of consumer organisations and NGOs in protecting and promoting consumer interests:
- Creating consumer awareness — educating the public about their rights (safety, information, choice, being heard, redressal, consumer education) and responsibilities, through seminars, publications, and media campaigns, since an uninformed consumer cannot assert rights they don't know they have.
- Providing legal aid and guidance — helping consumers understand the procedure for filing complaints under the Consumer Protection Act, drafting complaints, and sometimes representing them before consumer courts/commissions, which is especially valuable for consumers who cannot afford private lawyers.
- Product testing and comparative information — some organisations test products for quality, safety and value for money, and publish the results so consumers can make informed purchase decisions.
- Encouraging consumers to oppose exploitation — motivating individuals to come forward and file genuine complaints rather than silently accept unfair trade practices, defective goods, or deficient services.
- Lobbying and representing consumer interests to government — pressing for stronger consumer-protection laws, standards and regulations, and giving consumers a collective voice that is harder for business or government to ignore than a single individual's complaint. …
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