Punjab Pseb Class 12 Business Studies — Real Previous-Year Papers

Middle level management is concerned with ____ of policies. (a) implementation (b) framing

Under liberalization ____ has been abolished in India. (a) licensing (b) procedures

Planning reduces risk and ____. (a) confusion (b) uncertainty

What is staffing?

What do you mean by supervision?

Who is a consumer as per Consumer Protection Act, 2019?

"A fundamental truth explaining relationship between two or more variables in a given situation". What do we derive from this statement?

Which dimension of business environment deals with industrial and banking reforms?

____ will be the amount of networking capital if the value of current assets is ₹ 1,50,000 and current liabilities is ₹ 80,000. (a) ₹ 80,000 (b) ₹ 2,30,000 (c) ₹ 70,000 (d) ₹ 1,50,000

The channel of distribution that facilitates direct link between the manufacturer and the customer is known as ____. (a) Two level (b) Zero level (c) One level (d) None of these

Identify the given image of one of the principles of management and choose the correct alternative: (a) Unity of direction (b) Scalar Chain (c) Unity of Command (d) Principle of order

The picture given below is related to ____ function of management. (a) Planning (b) Organising (c) Staffing (d) Directing

Democratic leadership promotes: (a) Motivation of employees (b) Grievances of employees addressed quickly (c) Loyalty for organisation (d) All of the above

State any two reliefs available to Consumer Protection Act, 2019.

Write any two features of management.

Discuss any two principles of scientific management.

"Things do not always go according to plans". Comment.

Differentiate between formal organization and informal organization on any two points.

Explain on-the-job training method.

Give any two points showing the importance of directing.

Comment on the relationship between planning and controlling.

Write any two points of importance of financial planning.

Explain in brief any two functions of marketing.

Write any four features of demonetisation in India.

OR Give any four differences between delegation and decentralisation.

Discuss any four financial incentives used for motivating employees.

OR Write any four points of importance of controlling in an organization.

Explain any four factors affecting the choice of capital structure.

OR Differentiate between advertising and personal selling on any four points.

Write any four characteristics of Co-ordination.

OR Compare the management approaches of F.W. Taylor and Henry Fayol on any four points.

Read the case given below and answer the question that follows: Three years ago, Ritu completed her degree in Microbiology. She worked for some time in a company manufacturing ketchup, pickles and murabbas. She was not happy in the company and decided to have her own organic food processing unit for the same. She set the objectives and the targets and formulated action plan to achieve the same. One of her targets was to earn 15% profit on the amount invested in the first year. It was decided that raw materials like fruits, vegetables, spices, etc. will be purchased on three months credit from farmers cultivating organic crops only. She also decided to follow the steps required for marketing of the products through her own outlets. She appointed Pankaj as a Production Manager who decides the exact manner in which the production activities are to be carried out. Pankaj also prepared a statement showing the number of workers that will be required in the factory throughout the year and estimated salaries. Ritu informed Pankaj about her sales target for different products area wise for the forth coming quarter. While working on the production place, a penalty of ₹ 100 per day for not wearing the caps, gloves and an apron was imposed. From the lines given in the above para, identify different types of plans discussed. "One of her targets was to earn 15% profit on the amount invested in the first year". (a) Objective (b) Policy (c) Procedure (d) Rule

Read the case given below and answer the question that follows: Three years ago, Ritu completed her degree in Microbiology. She worked for some time in a company manufacturing ketchup, pickles and murabbas. She was not happy in the company and decided to have her own organic food processing unit for the same. She set the objectives and the targets and formulated action plan to achieve the same. One of her targets was to earn 15% profit on the amount invested in the first year. It was decided that raw materials like fruits, vegetables, spices, etc. will be purchased on three months credit from farmers cultivating organic crops only. She also decided to follow the steps required for marketing of the products through her own outlets. She appointed Pankaj as a Production Manager who decides the exact manner in which the production activities are to be carried out. Pankaj also prepared a statement showing the number of workers that will be required in the factory throughout the year and estimated salaries. Ritu informed Pankaj about her sales target for different products area wise for the forth coming quarter. While working on the production place, a penalty of ₹ 100 per day for not wearing the caps, gloves and an apron was imposed. From the lines given in the above para, identify different types of plans discussed. "It was decided that raw materials like fruits, vegetables, spices, etc. will be purchased on three month credit". (a) Strategy (b) Policy (c) Rule (d) Objective

Read the case given below and answer the question that follows: Three years ago, Ritu completed her degree in Microbiology. She worked for some time in a company manufacturing ketchup, pickles and murabbas. She was not happy in the company and decided to have her own organic food processing unit for the same. She set the objectives and the targets and formulated action plan to achieve the same. One of her targets was to earn 15% profit on the amount invested in the first year. It was decided that raw materials like fruits, vegetables, spices, etc. will be purchased on three months credit from farmers cultivating organic crops only. She also decided to follow the steps required for marketing of the products through her own outlets. She appointed Pankaj as a Production Manager who decides the exact manner in which the production activities are to be carried out. Pankaj also prepared a statement showing the number of workers that will be required in the factory throughout the year and estimated salaries. Ritu informed Pankaj about her sales target for different products area wise for the forth coming quarter. While working on the production place, a penalty of ₹ 100 per day for not wearing the caps, gloves and an apron was imposed. From the lines given in the above para, identify different types of plans discussed. "While working on the production place, a penalty of ₹ 100 per day for not wearing the caps". (a) Policy (b) Strategy (c) Rules (d) Procedure

Read the case given below and answer the question that follows: Three years ago, Ritu completed her degree in Microbiology. She worked for some time in a company manufacturing ketchup, pickles and murabbas. She was not happy in the company and decided to have her own organic food processing unit for the same. She set the objectives and the targets and formulated action plan to achieve the same. One of her targets was to earn 15% profit on the amount invested in the first year. It was decided that raw materials like fruits, vegetables, spices, etc. will be purchased on three months credit from farmers cultivating organic crops only. She also decided to follow the steps required for marketing of the products through her own outlets. She appointed Pankaj as a Production Manager who decides the exact manner in which the production activities are to be carried out. Pankaj also prepared a statement showing the number of workers that will be required in the factory throughout the year and estimated salaries. Ritu informed Pankaj about her sales target for different products area wise for the forth coming quarter. While working on the production place, a penalty of ₹ 100 per day for not wearing the caps, gloves and an apron was imposed. From the lines given in the above para, identify different types of plans discussed. "Pankaj also prepared a statement showing the number of workers that will be required in the factory throughout the year and estimated salaries". (a) Programme (b) Budget (c) Method (d) Strategy

Read the case given below and answer the question that follows: Three years ago, Ritu completed her degree in Microbiology. She worked for some time in a company manufacturing ketchup, pickles and murabbas. She was not happy in the company and decided to have her own organic food processing unit for the same. She set the objectives and the targets and formulated action plan to achieve the same. One of her targets was to earn 15% profit on the amount invested in the first year. It was decided that raw materials like fruits, vegetables, spices, etc. will be purchased on three months credit from farmers cultivating organic crops only. She also decided to follow the steps required for marketing of the products through her own outlets. She appointed Pankaj as a Production Manager who decides the exact manner in which the production activities are to be carried out. Pankaj also prepared a statement showing the number of workers that will be required in the factory throughout the year and estimated salaries. Ritu informed Pankaj about her sales target for different products area wise for the forth coming quarter. While working on the production place, a penalty of ₹ 100 per day for not wearing the caps, gloves and an apron was imposed. From the lines given in the above para, identify different types of plans discussed. "Production Manager Pankaj decides the exact manner in which the production activities are to be carried out". (a) Procedure (b) Strategy (c) Policy (d) Method

Read the case given below and answer the question that follows: Three years ago, Ritu completed her degree in Microbiology. She worked for some time in a company manufacturing ketchup, pickles and murabbas. She was not happy in the company and decided to have her own organic food processing unit for the same. She set the objectives and the targets and formulated action plan to achieve the same. One of her targets was to earn 15% profit on the amount invested in the first year. It was decided that raw materials like fruits, vegetables, spices, etc. will be purchased on three months credit from farmers cultivating organic crops only. She also decided to follow the steps required for marketing of the products through her own outlets. She appointed Pankaj as a Production Manager who decides the exact manner in which the production activities are to be carried out. Pankaj also prepared a statement showing the number of workers that will be required in the factory throughout the year and estimated salaries. Ritu informed Pankaj about her sales target for different products area wise for the forth coming quarter. While working on the production place, a penalty of ₹ 100 per day for not wearing the caps, gloves and an apron was imposed. From the lines given in the above para, identify different types of plans discussed. "She also decided to follow the steps required for marketing of the products through her own outlets". (a) Method (b) Policy (c) Budget (d) Procedure

Read the following paragraph and answer the question on the basis of same: The class 11th and 12th commerce students of a Government Senior Secondary School of Ludhiana choose a project under Business Blaster Scheme to set up a recycling plant to recycle the waste papers from the school and prepare registers and exercise books to be used by the school students. The commerce lecturers and students presented this idea to the principal and discussed the modalities to be done for the project. Principal appreciated the idea and gave consent for the same. Students also decided that 25% of revenue generated from this project will be used to help needy students of the school. Which product mix helps in grading of product? (a) Branding (b) Packaging (c) Pricing (d) Labelling

Read the following paragraph and answer the question on the basis of same: The class 11th and 12th commerce students of a Government Senior Secondary School of Ludhiana choose a project under Business Blaster Scheme to set up a recycling plant to recycle the waste papers from the school and prepare registers and exercise books to be used by the school students. The commerce lecturers and students presented this idea to the principal and discussed the modalities to be done for the project. Principal appreciated the idea and gave consent for the same. Students also decided that 25% of revenue generated from this project will be used to help needy students of the school. The recycling project is an example of which type of marketing activity? (a) Service marketing (b) Green marketing (c) Telemarketing (d) Digital marketing

Read the following paragraph and answer the question on the basis of same: The class 11th and 12th commerce students of a Government Senior Secondary School of Ludhiana choose a project under Business Blaster Scheme to set up a recycling plant to recycle the waste papers from the school and prepare registers and exercise books to be used by the school students. The commerce lecturers and students presented this idea to the principal and discussed the modalities to be done for the project. Principal appreciated the idea and gave consent for the same. Students also decided that 25% of revenue generated from this project will be used to help needy students of the school. The decision to use 25% of the revenue for helping needy students is an example of: (a) Sales Maximization (b) Corporate Social Responsibility (c) Profit Orientation (d) Market Segmentation

Read the following paragraph and answer the question on the basis of same: The class 11th and 12th commerce students of a Government Senior Secondary School of Ludhiana choose a project under Business Blaster Scheme to set up a recycling plant to recycle the waste papers from the school and prepare registers and exercise books to be used by the school students. The commerce lecturers and students presented this idea to the principal and discussed the modalities to be done for the project. Principal appreciated the idea and gave consent for the same. Students also decided that 25% of revenue generated from this project will be used to help needy students of the school. The principal appreciating the idea and giving consent reflects which step in the marketing process? (a) Identifying customer needs (b) Obtaining approval from management (c) Feedback mechanism (d) Market segmentation

Read the following paragraph and answer the question on the basis of same: The class 11th and 12th commerce students of a Government Senior Secondary School of Ludhiana choose a project under Business Blaster Scheme to set up a recycling plant to recycle the waste papers from the school and prepare registers and exercise books to be used by the school students. The commerce lecturers and students presented this idea to the principal and discussed the modalities to be done for the project. Principal appreciated the idea and gave consent for the same. Students also decided that 25% of revenue generated from this project will be used to help needy students of the school. Which marketing mix can be used to increase the sale of registers and exercise books? (a) Place mix (b) Price mix (c) Product mix (d) Promotion mix

Read the following paragraph and answer the question on the basis of same: The class 11th and 12th commerce students of a Government Senior Secondary School of Ludhiana choose a project under Business Blaster Scheme to set up a recycling plant to recycle the waste papers from the school and prepare registers and exercise books to be used by the school students. The commerce lecturers and students presented this idea to the principal and discussed the modalities to be done for the project. Principal appreciated the idea and gave consent for the same. Students also decided that 25% of revenue generated from this project will be used to help needy students of the school. State the project related decision which acts as silent salesman. (a) Advertising (b) Branding (c) Packaging (d) Trade mark

Write any six main objectives of financial management.

OR Discuss the role of consumer organisations and NGOs in consumer protection.

Explain any six points of importance of organising.

OR Write any six measures to overcome the barriers in effective communication.