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Q."Unlike products, services cannot be seen, touched and smelled." The above statement is related to one of the point of nature of business services. Identify it.

Haryana BsehBSEH Haryana Senior Secondary Class 11 (Commerce) 2025Subjective· 1mImportance★★★★★est
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Services cannot be seen/touched/smelled — this feature is intangibility.

Intangibility is a key feature of services: unlike physical goods, services have no physical form, so they cannot be seen, touched, tasted or smelled before (or even after) they are bought — they can only be experienced or felt. For example, a bank's service or a doctor's consultation cannot be physically examined beforehand. The st …

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