Q.(i) Controlling can not be exercised without ___________.

Showing the 12 most recent of 17 on this concept.

1. CBSE 2026Set ANNUAL1 markMCQ
   Q.Consumer rights do not include A) Right to equality B) Right to be informed C) Right to be heard D) Right to safety

   ›Reveal solutionSolution

   'Right to equality' is not a consumer right, so the answer is A) Right to equality.

   The Consumer Protection Act recognises six consumer rights: right to safety, right to be informed, right to choose, right to be heard, right to seek redressal, and right to consumer education. Checking the options:

   • Right to be informed (B) — a genuine consumer right.
   • Right to be heard (C) — a genuine consumer right.
   • Right to safety (D) — a genuine consumer right. …

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2. CBSE 2026Set ANNUAL1 markMCQ
   Q.Write True or False: Customers should not use their rights.

   (a) True

   (b) False

   ›Reveal solutionSolution

   False; consumers should use their rights.

   The Consumer Protection Act grants consumers rights (safety, information, choice, to be heard, redressal, education). Consumers are expected to be aware of and assert these rights — complaining against unfair practices and seeking redressal — …

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3. CBSE 2025Set ANNUAL1 markMCQ
   Q.Which consumer right gives the business firms freedom to set up their own consumer service and grievances cell? A) Right to education B) Right to be informed C) Right to safety D) Right to Heard

   ›Reveal solutionSolution

   The right to be heard gives firms the ground to set up their own consumer-service and grievance-redressal cells.

   The right to be heard assures consumers that their complaints and interests will receive due attention. To honour this right and settle grievances promptly, business firms voluntarily set up their own consumer service and grievance-handling cells so complaints can be heard and resolved.

   …

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4. CBSE 2025Set ANNUAL1 markMCQ
   Q.Write True or False: Consumer Protection Act has given some rights to the consumers.

   (a) True

   (b) False

   ›Reveal solutionSolution

   True; the Act grants rights to consumers.

   The Consumer Protection Act grants consumers six basic rights: the Right to Safety, Right to be Informed, Right to Choose, Right to be Heard, Right to Seek Redressal and Right to Consumer Educ …

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5. CBSE 2024Set ANNUAL1 mark
   Q.Which right of consumer is related to providing information about the product to the consumer?

   ›Reveal solutionSolution

   Providing product information to the consumer is protected under the Right to be Informed.

   Among the rights guaranteed to consumers under the Consumer Protection Act is the Right to be Informed, which entitles a consumer to accurate and complete information about the quality, quantity, purity, standard, and price of goods or services, so that they are protected against unfair or misleading trade practices. This is why sellers are required to disclose details such as ingredients, manufacturing date, expiry date, maximum retail price, and usage instructions …

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6. CBSE 2024Set ANNUAL1 mark
   Q.Give the meaning of ‘Right to Safety’ under the Consumer Protection Act, 1986.

   ›Reveal solutionSolution

   The Right to Safety entitles consumers to protection from products and services that could harm their health, safety, life or property.

   Under the Consumer Protection Act, 1986, the Right to Safety means the right of a consumer to be protected against the marketing of goods and services that are hazardous to life and property. This right particularly matters for products like electrical appliances, food items, medicines and automobiles, where defects or poor quality can directly endanger the consumer's health or safety. It obliges sellers/manufacturers to ensure that products meet safety standards and are not harmful when used as intended, and it allows consumers to i …

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7. CBSE 2024Set ANNUAL1 markMCQ
   Q.Pnagya bought an iron of a reputed brand for `1,500, but it caused an electric shock while it was being used. Pnagya wants to exercise her 'right'. Identify the 'right' under which she can be protected.

   (a) Right to choose

   (b) Right to be informed

   (c) Right to safety

   (d) Right to consumer education

   ›Reveal solutionSolution

   Pnagya can invoke her Right to Safety because the defective iron caused an electric shock.

   Under the Consumer Protection Act, every consumer is granted several rights, including the Right to Safety — protection against the marketing of goods and services that are hazardous to life and property. Electrical appliances carry an inherent risk if faulty, and a reputed brand is still bound to ensure its products are safe to use. Since the iron gave an electric shock during use — a direct threat to Pnagya's safety — she is entitled to invoke this right and can proceed to claim compensation/replacement and seek redre …

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8. CBSE 2023Set ANNUAL1 markMCQ
   Q.Write True or False: Consumer Protection Act provides six rights to the consumers.

   (a) True

   (b) False

   ›Reveal solutionSolution

   True; consumers have six basic rights.

   The consumer protection framework grants six basic rights to consumers: the Right to Safety, Right to be Informed, Right to Choose, Right to be Heard, Right to Seek Redressal and Righ …

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9. CBSE 2023Set ANNUAL1 markMCQ
   Q.Under which consumer right, does a business firm set up consumer grievance cell-

   (a) Right to safety

   (b) Right to be heard

   (c) Right to be informed

   (d) Right to consumer education

   (a) Right to safety

   (b) Right to be heard

   (c) Right to be informed

   (d) Right to consumer education

   ›Reveal solutionSolution

   A consumer grievance cell is a direct application of the consumer's Right to be Heard.

   Under the Consumer Protection Act, consumers are granted several rights, including the Right to Safety, Right to be Informed, Right to Choose, Right to be Heard, Right to Seek Redressal, and Right to Consumer Education. The Right to be Heard specifically means that a consumer's genuine interests and complaints must receive due consideration at an appropriate forum. Progressive business firms institutionalise this right internally — before a dispute even needs to reach a government forum — by setting up a dedicated consumer/customer grievance cell where complaints are logged, investigated and resolved. This is a voluntary, business-level mechanism that ope …

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10. CBSE 2023Set ANNUAL1 mark
    Q.When Consumer Right Day celebrated?

    ›Reveal solutionSolution

    National Consumer Day is celebrated in India on 24th December.

    24th December is observed as National Consumer Day in India because the Consumer Protection Act, 1986 received the assent of the President and was enacted on this date. The day is used nationwide to spread awareness among consumers about their rights and responsibilities, and about the redressal machinery available to them, reinforcing the goals of the consumer protection movement that the Class-12 B …

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11. CBSE 2022Set MARCH1 markMCQ
    Q.When was the consumer protection act passed?

    (a) 1956

    (b) 1932

    (c) 1986

    (d) 2015

    ›Reveal solutionSolution

    The correct option is (c) 1986. The Consumer Protection Act, 1986 established consumer rights and a three-tier redressal system.

    • (a) 1956 is the Companies Act year (old).
    • (b) 1932 is the Indian Partnership Act year.
    • (d) 2015 is not the Consumer Protection Act year. …

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12. CBSE 2022Set ANNUAL1 markMCQ
    Q.In which year did New Consumer Protection Act come into effect?

    (a) 1986

    (b) 2019

    (c) 2000

    (d) 2020

    ›Reveal solutionSolution

    The new Consumer Protection Act, 2019 came into effect in 2020 (20 July 2020).

    The Consumer Protection Act, 2019 replaced the earlier Consumer Protection Act, 1986. It was passed/enacted in 2019 and came into force (into effect) on 20 July 2020, introducing wider consumer rights, a three-tier redressal system, the Central Consumer Protection Authority (CCPA), and provisions on product liability, e-commerce and misleading advertisements. Since the question asks when it 'came into effect', the correct year is 2020. (Note: some answer keys mark 2019, trea …

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