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Q.Outsourcing is an important outcome of globalisation process.

(a) Write a note on outsourcing.
(3)
(b) Identify any two reasons which made India a good destination for global outsourcing. (2)
Kerala DhseKerala DHSE Plus One Commerce Board 2020Subjective· 5mImportance★★★★★
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(a) Outsourcing = a firm regularly getting services done from external/foreign sources (BPO, KPO, call centres), enabled by IT. (b) India attracts it due to low-cost skilled labour and a large English-speaking workforce.

(a) Note on outsourcing (3 marks):

Outsourcing is one of the important outcomes of the globalisation process. It is a system in which a company obtains regular services from external sources, mostly located in other countries — services that were earlier performed within the company itself. Common examples include voice-based business processes (call centres or BPO), record-keeping, accountancy, banking services, music recording, film editing, book transcription, clinical advice and teaching. The rapid growth of outsourcing has been made possible by the revolution in information and communication technology, which allows these services to be delivered instantly and cheaply across the world. Because wage rates and other costs are lower in developing countries, multinational companies outsource such work to them to reduce costs.

(b) Two reasons India is a good outsourcing destination (2 marks):

  1. Low wage rates and cheap skilled labour — services can be provided at a much lower cost than in developed countries, so companies save substantially. …

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