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Q.Deviation refers to difference between _____ performance and planned performance.

(a) actual
(b) standard
(c) positive
(d) negative
Mizoram MbseMBSE Mizoram HSSLC Board Exam (Commerce) 2023MCQ· 1mImportance★★★★★
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Deviation is the difference between actual performance and planned performance.

Controlling involves measuring actual performance, comparing it against the standards (the planned/expected performance) set in advance, and identifying any gap between the two. This gap is called a deviation. A deviation can be positive (actual performance exceeds the standard — a pleasant surprise worth analysing too) or negative (actual performance falls short of the standard — the usual trigger for corrective action).

Not every deviation deserves equal managerial attention. The principle of "management by exception" (or critical-point control) says managers should focus their time and energy on significant deviations — those that are large in size or occur at a critical point in the business — rather than chasing every minor variance, which would be an inefficient use of managerial effort.

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