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Commerce · Ch 3 — Management by Objectives (MBO) and Management by Exception (MBE)

Meaning and Origin of Management by Objectives (MBO)

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Meaning and Origin of Management by Objectives (MBO)

Management by Objectives (MBO) is a systematic, results-oriented approach to management in which the superior and the subordinate jointly identify the organisation's common goals, define each individual's area of responsibility in terms of results expected, and use these agreed measures as a guide for running the department and for assessing the contribution of each of its members. The term was popularised by the American management thinker Peter F. Drucker in his 1954 book The Practice of Management, and later developed further by George Odiorne and Douglas McGregor.

The central idea behind MBO is a shift away from managers simply supervising ACTIVITIES (what an employee is doing) towards managing by RESULTS (what an employee has actually achieved). Under MBO, objectives are not handed down by a superior alone; they are worked out jointly, through discussion, between the manager and the subordinate, so that the subordinate feels a genuine sense of ownership over the target they are expected to meet — this participative element is what distinguishes MBO most sharply from traditional, purely top-down goal-setting.

Features of MBO:

  • Goal-oriented process — the entire exercise is built around clearly defined, specific and measurable objectives at every level, from the organisation as a whole down to the individual employee.
  • Participative goal-setting — objectives are set jointly, through mutual discussion between superior and subordinate, rather than being unilaterally imposed.
  • Focus on measurable results — objectives under MBO are stated, wherever possible, in quantifiable, time-bound terms so that achievement can be objectively verified rather than subjectively judged.
  • Periodic review — performance against the agreed objectives is reviewed at fixed intervals during the period, not only at the very end, so corrective action can be taken while there is still time.
  • Self-control — because employees themselves helped set the targets, MBO encourages a genuine sense of self-direction and self-control rather than reliance purely on external supervision.

MBO's approach to results-based, participative goal-setting is standard management theory used across Indian commerce and management curricula, including CBSE's own Business Studies syllabus at this level.