Q.OR Discuss the role of consumer organisations and NGOs in consumer protection.
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Start your 14-day free trial to unlock the full solution →Consumer organisations and NGOs educate consumers, test products, handle complaints, file cases on consumers' behalf and campaign for consumer rights.
Consumer organisations and non-governmental organisations (NGOs) play an important role in protecting and promoting the interests of consumers. Their main roles are:
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Educating consumers about their rights — They create awareness among consumers about their rights (safety, information, choice, to be heard, redressal and consumer education) and responsibilities.
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Spreading information and publishing journals — They publish periodicals, journals, pamphlets and brochures to impart knowledge about consumer problems, product comparisons and legal remedies.
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Carrying out comparative testing of products — They get products tested in accredited laboratories to check quality and value for money, and publish the results to guide consumers.
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Handling consumer complaints — They receive complaints from consumers, guide them, and take up the matter with the concerned sellers/manufacturers for redressal.
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