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Question 25 of 25

Q.Alka is working in the Accounts Department of 'Modern Locks Ltd'. Her mother is not well and to attend to her she wanted to take leave for one week. For this, she went to the Senior Accountant, Manoj and discussed her problem. At that time Manoj was simultaneously checking the Balance Sheet of the company. Since his mind was preoccupied in some work, he did not listen to Alka attentively and could not understand her problem. Alka was quite disappointed with the behaviour of Manoj.

(a) Identify the type of communication barrier discussed above.
(b) Also explain any three barriers of the same type.
Punjab PsebCBSE Class XII Board 2020Subjective· 4mImportance★★★★★
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Manoj's inattentive listening is a Psychological Barrier called Lack of Attention; other psychological barriers include Premature Evaluation, Poor Retention/Loss by Transmission, and Distrust.

  1. Identifying the barrier: Communication barriers are broadly classified as semantic, psychological, organisational and personal. Manoj was simultaneously occupied checking the company's Balance Sheet and did not attentively listen to what Alka was telling him — his mind was elsewhere, so the message did not actually register with him. This is a classic example of a Psychological Barrier, specifically "Lack of Attention" — where the receiver's mind is preoccupied with something else, preventing effective reception of the message even though it was clearly communicated.
  2. Three other barriers of the same (psychological) type:
  1. Premature Evaluation: the receiver forms a judgement about the message or the sender before the communication is even complete, distorting understanding. …

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