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Exercises · Q11

Q.India has certain advantages which makes it a favourite outsourcing destination. What are these advantages?

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India is a favourite outsourcing destination mainly because of its low wage rates combined with a large pool of skilled, educated and English-speaking manpower. Cheap yet reasonably skilled labour, a big supply of trained young workers and growing IT and communication facilities together make India attractive for outsourced work.

Background

Outsourcing is one of the important outcomes of globalisation. Firms in developed countries send out services such as call centre work, record keeping, accountancy, banking, clinical advice and IT work to be done in other countries. India has emerged as one of the most favoured destinations for this work.

India's advantages

  • Low wage rates: Wages in India are much lower than in developed countries, so the same service can be provided at a far lower cost. This cost advantage is the main reason companies outsource work to India.
  • Availability of skilled manpower: India has a large pool of skilled and educated people, including qualified professionals in fields such as IT, accountancy and medicine, so quality does not have to be sacrificed for lower cost.
  • A large English-speaking workforce: Many educated Indians are fluent in English, which is essential for voice-based services and for serving clients in English-speaking developed countries.
  • A large supply of young workers: India produces a large number of educated young people every year, giving a steady and abundant supply of workers for outsourced services.
  • Improving IT and communication facilities: The growth of information technology and communication infrastructure allows services to be delivered from India to clients across the world quickly and reliably.

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