The Consumer Protection Act, 2019

The Consumer Protection Act, 2019

The Consumer Protection Act, 2019 is the central law designed to protect and promote the interests of consumers. Its core purpose is to provide a mechanism for speedy and inexpensive redressal of consumer grievances. The Act applies to the whole of India and covers all types of businesses — whether a manufacturer or a trader, and whether the business supplies goods or provides services. Importantly, it also includes e-commerce firms within its scope.

The Act does two main things: it confers certain rights on consumers to empower them, and it provides a legal framework to protect those rights against unfair trade practices and exploitation. …