Q.Show supply and commercial services as a classification of industrial product with the help of the Chart.
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🔒 Start your 14-day free trial to unlock the full solution →Concept understanding — Shopping Products Classification
When you walk into a store, you probably don't think about why you behave differently while buying a packet of biscuits versus a new phone. That difference in your behaviour is exactly what the concept of Shopping Products captures.
Let’s start with your everyday intuition. Think of the last time you bought a pair of shoes. You probably didn’t just grab the first pair you saw. You compared styles, tried a few on, checked the price, maybe even visited two or three shops. Now contrast that with buying a bar of soap. You likely picked a familiar brand without much thought. That second, more careful kind of buying — where you pause, compare, and decide — is the world of Shopping Products.
The Precise Meaning
In marketing and commerce, products are classified based on how consumers buy them. Shopping Products are goods that a consumer, in the process of selection and purchase, usually compares on bases such as suitability, quality, price, and style.
The key idea is comparison. The buyer is not on autopilot. They actively seek information and weigh alternatives before making a decision. This makes the purchase process longer and more deliberate than for convenience products (like milk or toothpaste).
The NCERT textbook (Class 12 Business Studies, Chapter 11: Marketing) defines Shopping Products as those which are purchased less frequently and where customers spend time and effort in comparing different brands or sellers on factors like price, quality, and style.
Why This Classification Matters
This isn't just academic labelling. It directly shapes how a company markets and sells its product.
- Place (Distribution): You won't find a washing machine in a corner grocery store. Shopping products need fewer, but more specialised, outlets — electronics stores, furniture showrooms, car dealerships. The focus is on creating a space where comparison is easy and informed.
- Price: The price is typically higher than convenience goods, and there is often room for negotiation or discounts. The buyer is price-sensitive because they are comparing.
- Promotion: Advertising for shopping products is informative and persuasive. It highlights features, durability, warranties, and after-sales service. The goal is to help the customer justify their choice. You see detailed TV ads for cars, not for salt.
- Branding: Brand reputation becomes critical. A trusted brand reduces the risk the buyer feels during comparison.
Common Examples
To make it concrete, here are typical shopping products you encounter: …
Among industrial products, 'supplies and business services' are the short-lived items and services that support production rather than entering the final product. They split into supplies (operating supplies and maintenance/repair items) and business services (maintenance-and-repair services and advisory/consultancy services). …
Supplies and business services divide into supplies (operating + maintenance/repair items) and business services (maintenance/repair services + advisory services).
In the marketing chapter of Class-12 Business Studies, industrial products are classified into materials and parts, capital items, and supplies and business services. The last category is shown below as a chart (described in text):
Supplies and Business Services
│
┌──────────────┴───────────────┐
Supplies Business Services
│ │
┌────┴────┐ ┌──────────┴──────────┐
Operating Maintenance Maintenance & Business advisory
supplies & repair items repair services services
…
- CBSE 2026Set MARCH1 markMCQQ.Which of the following is durable product?(a) Television(b) Chocolate(c) Toothpaste(d) Stationery item
›Reveal solutionSolution
The correct option is (a) Television. Durable goods survive many uses and last long, whereas non-durable goods are used up quickly.
…
- CBSE 2025Set MARCH1 markMCQQ.In respect of which product consumers spend lots of time and efforts for purchase ?(a) Convenience product(b) Shopping product(c) Speciality product(d) Durable product
›Reveal solutionSolution
The products for which consumers spend a lot of time and effort in purchase are (b) Shopping products.
Consumer products in Kerala Plus Two Marketing are classified on the basis of shopping effort:
Type Buyer effort Examples Convenience products Bought frequently, immediately, with minimum time and effort Newspaper, toothpaste, medicine Shopping products Buyer spends considerable time and effort comparing quality, price and style across shops before buying Clothing, shoes, furniture, televisions - CBSE 2025Set ANNUAL1 markQ.Answer in one word/sentence: The products which are purchased by ultimate users to satisfy their needs are called -
›Reveal solutionSolution
Goods bought by final users for personal use are consumer goods.
Products are classified into consumer goods and industrial goods. Consumer goods are those bought by the ultimate consumers for their personal, non-business use to satisfy their needs — e.g. soap, food, clothing, television. (Industrial good …
- CBSE 2024Set MARCH1 markMCQQ.Which of the following is an example for Non durable product?(a) Radio(b) Bicycle(c) Refrigerator(d) Toothpaste
›Reveal solutionSolution
(d) Toothpaste — a non-durable good, consumed quickly and purchased frequently.
…
- CBSE 2024Set ANNUAL1 markMCQQ.If the following, the one which is not a consumer goods is :(a) Soap(b) Jewellery(c) Luxury Cars(d) Manufactured Parts
›Reveal solutionSolution
Manufactured parts are industrial goods, so the odd one out is (d).
Products are classified by their user into consumer goods (bought by the final consumer for personal consumption) and industrial/producer goods (bought by businesses to produce other goods or run operations). Soap is a convenience consumer good, jewellery is a speciality/shopping consumer good, and luxury cars are speciality consumer goods — all three are consumer goods. Manufactured parts (components), however …
- CBSE 2024Set ANNUAL1 markMCQQ.The industrial goods may be classified into ______ major categories- A) Three B) Four C) Two D) Five
›Reveal solutionSolution
The answer is A) Three. Industrial goods fall into three major categories.
Industrial products are goods bought by organisations as inputs for producing other goods or running the business. They are classified into three major categories:
- Materials and parts — raw materials and manufactured components that become part of the finished product.
- Capital items — long-lasting goods such as installations (machinery, buildings) and equipment used in production. …
- CBSE 2023Set ANNUAL1 markMCQQ.Which of the following is not an example of durable product ? (A) Furniture (B) Machine (C) Salt (D) Building
›Reveal solutionSolution
Salt is a non-durable product; furniture, machine and building are durable.
Durable products survive many uses and last a long time, such as furniture, a machine or a building. Salt is a convenience/non-durable consumer good that is consumed in use and bought frequently, so it is not a durable product.
…
- CBSE 2023Set ANNUAL1 markQ.Answer in one word/sentence: The products which are used to produce other goods are called as -
›Reveal solutionSolution
Goods used to make other goods are industrial (producer) goods.
Products are classified as consumer goods (bought by ultimate users for personal consumption) and industrial goods. Industrial (producer) goods are those used as inputs in producing other goods and services — raw materials, machinery, tools, components. Since t …
- CBSE 2021Set MARCH1 markMCQQ.Which of the following is an example of convenience goods ?(a) Newspaper(b) Jewellery(c) Television(d) All of these
›Reveal solutionSolution
The answer is (a) Newspaper, as it is a low-cost item bought frequently and with least buying effort.
Consumer products are classified by buying behaviour:
- Convenience goods — bought often, immediately, at low price and low effort (newspaper, salt, matchbox).
- Shopping goods — bought after comparing quality, price and style (television).
- Specialty goods — bought rarely with special effort for unique features (jewellery). …
- CBSE 2019Set ANNUAL1 markMCQQ.The full form FMCG is(a) Fast Moving Consumer Goods(b) Fastest Moving Consumer Goods(c) Frequently Moving Consumer Goods(d) First Moved Consumer Goods
›Reveal solutionSolution
FMCG = Fast Moving Consumer Goods — option (a).
Fast Moving Consumer Goods are non-durable convenience products that consumers buy frequently, with minimum effort, at low prices — soaps, detergents, toothpaste, packaged foods and beverages. They 'move fast' because of high demand and quick turnover. The othe …
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