Q.Describe the informational needs of external users.
External users stand outside the management of a business but have an interest in it, and they depend on its published financial statements for information. They include investors, lenders and creditors, government and regulators, employees and unions, customers, researchers and the general public — each needing accounting information for a different decision.
Who external users are
External users are individuals and organisations that are not involved in running the business day-to-day but need its financial information to protect or advance their own interests. Because they have no direct access to the internal records, they rely on the general-purpose financial statements the business publishes.
Their informational needs
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Investors and potential investors — They have committed, or may commit, funds to the business. They need information about the profitability and financial soundness of the firm to judge the safety and expected return on their investment and to decide whether to buy, hold or sell their stake.
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Lenders and creditors — Banks and financial institutions that lend money, and suppliers who sell goods on credit, need to assess the firm's solvency and liquidity — that is, its ability to pay interest, repay loans on time and settle amounts due for goods supplied.
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Government and its agencies — The government uses accounting information to assess taxes correctly (income tax, GST, etc.), to regulate business activity, to frame policy and to compile national statistics. It needs to be sure that the accounts comply with the law.
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Employees and trade unions — Workers are interested in the stability and profitability of the enterprise because their jobs, wages, bonus and retirement benefits depend on it. They use accounting information while negotiating wages and welfare.
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Customers — Customers who depend on a firm for a continuous supply of goods or services want to be assured that the business is stable and will continue to exist, especially where after-sales support is involved.
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Researchers — Researchers use the published financial data of businesses for academic and market studies and for analysing financial performance.
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Public — Members of the public are interested because a business affects the local economy — through employment it provides, the patronage it gives to local suppliers, and its general economic contribution.
| External user | Main decision the information supports |
|---|---|
| Investors | Safety and return on investment; buy/hold/sell |
| Lenders & creditors | Grant credit or loan; assess repayment ability |
| Government | Tax assessment, regulation, policy |
| Employees & unions | Job security, wages, welfare |
| Customers | Continuity and reliability of supply |
| Researchers | Financial analysis and studies |
| Public | Economic contribution and employment |
External users are outsiders who rely on a firm's published financial statements: investors need to judge the safety and return on their investment; lenders and creditors need to assess repayment ability; government needs correct tax assessment and compliance; employees need assurance about jobs, wages and welfare; customers need assurance of continuity of supply; researchers need data for study; and the public is interested in the firm's economic and employment contribution.
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