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Exercises · Q7

Q.What are the requisites of an effective training programme for salesmen?

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For a training programme to achieve its purpose, it should have the following requisites:

  1. Clear objectives — definite aims about the knowledge and skills the salesman should gain, so the programme can be planned and later evaluated.
  2. Suitable content — covering product, company and customer knowledge and selling techniques, and kept relevant and up to date.
  3. Right method and competent trainers — the method must suit the trainees and the product, and the trainers must themselves be knowledgeable and skilled.
  4. Right timing and duration — neither too short to teach properly nor so long as to waste selling time, and given at a suitable career stage.
  5. Practical orientation — theory should be linked to actual selling practice so that what is taught can be used on the job.
  6. Continuity and follow-up (refresher training) — training should not end with the initial programme; refresher training keeps salesmen up to date with new products and methods. …

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