Organisation of Commerce and Management · Ch 1 — Introduction of Commerce and Business
Objectives of Business
Objectives of Business
Objectives of Business
A business does not exist for a single narrow purpose; it pursues a set of objectives that are usually grouped under two broad heads: economic objectives and social objectives.
Economic objectives — the goals directly connected to the survival and financial health of the business itself:
- Earning profit — the foremost economic objective; profit rewards the risk taken and provides the funds needed for the business to survive, replace worn-out assets, and expand.
- Creation of customers — a business survives only if it continually creates and retains customers who are willing to buy what it offers; without customers, no amount of production has any value.
- Innovation — continually improving products, processes, and methods of doing business to stay ahead of competitors and better satisfy changing customer wants.
- Optimum utilisation of resources — using the capital, labour, material, and time available as efficiently as possible, to minimise waste and cost.
- Survival and growth — beyond a single period's profit, every business aims to survive over the long run and, ideally, to grow in scale, market share, and profitability.
Social objectives — the goals connected to the business's responsibility toward the wider society it operates within:
- Supplying quality goods and services at fair/reasonable prices — meeting genuine consumer needs honestly, without exploiting scarcity or misinformation.
- Fair dealing with all stakeholders — honest and ethical treatment of employees, suppliers, customers, and competitors alike.
- Generating employment — providing livelihoods to the people the business employs, directly and indirectly.
- Contributing to the welfare of society — through fair wages, safe working conditions, contribution to public revenue via taxes, and increasingly, through voluntary community and environmental initiatives.
- Avoiding unfair/restrictive trade practices — not indulging in hoarding, black-marketing, adulteration, or misleading advertising, all of which harm consumers and the wider market.
Why both sets of objectives matter together …
Business goals connected directly to its own financial survival and growth — profit, customer creation, innovation, …
Business goals connected to its responsibility toward the wider society — fair dealing, quality goods at reasonable prices, employment generati …