Q.What do you understand by "Right to Redressal" ?

The Right to Redressal gives consumers the right to have their genuine complaints heard and settled fairly, obtaining remedies like refund, replacement, repair or compensation through consumer courts.

In the Tamil Nadu HSC Class-12 Commerce course, the Right to Redressal (or Right to Seek Redressal) is one of the six consumer rights. Its main aspects are:

• The consumer has the right to seek redressal against unfair or restrictive trade practices, defective goods or deficient services.
• Genuine grievances must be settled fairly, and the consumer is entitled to appropriate relief — replacement of the product, repair of the defect, refund of the price, or compensation for loss/injury. …