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Q.What are the various methods of achieving the objects of Consumer Protection Act?

Uttar Pradesh UpmspUP Board (UPMSP) Intermediate (Commerce) 2024Subjective· 5mImportance★★★★★
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Consumer protection objectives are achieved through legislation, the redressal forums, consumer awareness, consumer organisations/NGOs, and business self-regulation.

The objects of the Consumer Protection Act — safeguarding consumers from exploitation and ensuring their rights — are achieved through various methods/means:

  1. Legislation (Legal Measures) — Laws like the Consumer Protection Act, 2019 (and others such as weights-and-measures and food-safety laws) lay down consumer rights and penalties for violations.
  2. Consumer Redressal Machinery — A three-tier quasi-judicial system of District, State and National Consumer Disputes Redressal Commissions provides simple, speedy and inexpensive redressal of complaints.
  3. Consumer Awareness and Education — Educating consumers about their rights and responsibilities (through publicity, the 'Jago Grahak Jago' type campaigns, and curriculum) so they can protect themselves.
  4. Consumer Organisations and NGOs — Voluntary consumer associations guide and educate consumers, test products, publish reports and file complaints on behalf of consumers. …

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