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Think About It · Q2

Q.Organising leads to specialisation in work. A pitfall of this is that repetitive performance of the same job may lead to monotony, stress, boredom and absenteeism. What can managers do to improve the scenario?

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Managers do not have to choose between specialisation and employee wellbeing. They keep the productivity gain of specialisation while managing its human cost (monotony, stress, boredom, absenteeism) by redesigning the job, improving the work environment, and developing the person over time.

The idea being tested

The chapter lists specialisation as the first benefit of organising: dividing work into narrow, repeated tasks builds speed and skill and raises productivity. The same repetition, though, is what causes the pitfall — doing an identical task hour after hour can make an employee feel like an interchangeable part, showing up as monotony, stress and absenteeism. The box asks how a manager keeps the benefit while removing the cost.

Sample response 1 — redesign the job itself (the operational fix)

  • Job rotation moves an employee between a few related tasks on a schedule, so no single repetitive task fills the whole week while the team keeps the speed of practised hands.
  • Job enlargement widens the role horizontally (a few more, varied tasks at the same level).
  • Job enrichment adds vertical variety (some planning, checking or small decisions alongside the routine task).

Each breaks up the sameness that causes boredom while keeping the person broadly specialised.

Sample response 2 — improve the work environment (the motivational fix) …

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