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Short Answer Questions · Q4

Q.State any four rights of a consumer recognised under the Consumer Protection Act, 2019.

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The Consumer Protection Act, 2019 explicitly recognises six consumer rights, and a student may state any four of these to answer this question fully.

The Right to Safety protects a consumer against goods and services that are hazardous to life and property. The Right to be Informed gives a consumer the right to know the quality, quantity, potency, purity, standard, and price of goods or services, so as to be protected against unfair trade practices. The Right to Choose assures a consumer, wherever possible, access to a variety of goods and services at competitive prices, rather than being forced into a single option. The Right to be Heard assures a consumer that their interests will receive due consideration at appropriate forums. The Right to Seek Redressal allows a consumer to seek a fair settlement of a genuine grievance against exploitation or an unfair trade practice. The Right to Consumer Education gives a consumer the right to acquire the knowledge and skil …

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