Q.Mention any three responsibilities of a consumer.

Responsibilities are what make a consumer's statutory rights actually work in practice, since a right that is never exercised protects no one. …

While the Consumer Protection Act, 2019 does not lay down consumer responsibilities as a numbered list the way it does consumer rights, commerce education consistently emphasises a set of responsibilities every consumer should exercise, because a statutory right that is never used offers little real protection.

Three responsibilities commonly cited are: first, insisting on a cash memo or bill for every purchase, since this is the primary evidence a consumer needs if a complaint ever has to be filed later; second, checking for appropriate quality-certification marks before buying, such as ISI for industrial goods, Agmark for agricultural produce, or hallmarking for gold, since these marks indicate that the product has met a recognised quality standard; and third, filing a genuine complaint whenever a real grievance arises, instead of staying silent, since unreported exploitation only encourages the same seller to repeat the practice on other consumers. …

A frequent error is naming a 'right' (like the right to be heard) as if it were a 'responsibility' — a responsibility is an action the consum …