Q.What are the responsibilities of a consumer ?

A responsible consumer should be aware and gather product information, buy only standardised quality-marked goods, read labels, insist on a cash memo/bill and warranty, not be misled by advertisements, consume safely, respect the environment, and lodge genuine complaints against defective goods or deficient services. Rights without the discharge of these duties cannot make the market fair. ## Responsibilities of a Consumer The Consumer Protection Act, 2019 gives the consumer several rights, but these rights are effective only when the consumer also fulfils certain responsibilities: 1. Be aware and informed. A consumer must gather information about the quality, quantity, price and purity of goods and services before buying, and be alert to his rights. 2. Buy standardised goods. Purchase goods carrying quality certification marks such as ISI, Agmark, Hallmark or FPO, which assure quality and safety. 3. Read labels carefully. Check the price, net weight, date of manufacture and expiry, directions for use and warnings printed on the package. 4. Insist on a cash memo / bill. Always ask for and keep the bill, cash memo, warranty or guarantee card, as these are proof of purchase needed to file a complaint. 5. Do not be misled by advertisements. Judge the real quality of a product and do not be carried away by exaggerated or false advertisements and tall claims. 6. Check weights, measures and MRP. Verify the correct weight/measure and ensure the price charged does not exceed the maximum retail price. 7. Make a genuine complaint. Report honestly against defective goods or deficient services and file a complaint for a real grievance; avoid false or exaggerated complaints. 8. Consume safely and protect the environment. Use products safely, follow the instructions, and avoid wastage and practices that harm society and the environment. 9. Form consumer organisations. Join or form consumer societies that can play an active part in educating consumers and safeguarding their interests. When consumers discharge thes …