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Q.You are Keerti/Kartik of Flat No. 31, Station Road, Mumbai. Last month you bought an automatic ‘VIP’ washing machine from Messrs Rajneeti Electronics, Andheri (E), Mumbai. You find that the machine is making an unbearable noise and its spinner is not working properly. Write a letter to the Sales Manager, complaining about the machine and requesting him to replace the machine as it is very new and within the guarantee period. (120 – 150 words)

(OR)
You are Kamini/Kamal of 21/14, Civil Lines, Indira Nagar, Agra. The main road leading to the colony has three uncovered manholes which have caused a couple of accidents. Describing the accidents, write a letter to the Editor, ‘National Times’, drawing attention of the Municipal Commissioner to this problem of the residents, requesting him to take appropriate action. (120 – 150 words)
CBSECBSE Class XII Board 2020Subjective· 6mImportance★★★★★
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  • Part (a): A formal complaint letter to the Sales Manager about a new 'VIP' washing machine that makes unbearable noise and whose spinner has failed, requesting replacement as it is within guarantee.
  • Part (b): A letter to the Editor of 'National Times' describing two accidents at three uncovered manholes and urging the Municipal Commissioner to cover them.

Part (a)

A complaint-and-replacement letter is a formal business letter. Structure it as sender's address and date, the Sales Manager's designation and firm's address, a clear subject line, salutation ('Sir'), and a three-part body — (1) identify the product and when/where it was bought, (2) describe the defects specifically (unbearable noise during operation; spinner not working, so clothes stay wet), and (3) point out that the machine is brand new and within guarantee, requesting replacement rather than mere repair. Keep the tone firm yet courteous and close with 'Yours faithfully'. …

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