Commerce · Class 11 Commerce
Ch 16Emerging Service Business in India — Class 11 Commerce, concept-first.
The Indian economy has undergone a marked structural change since the 1991 economic reforms, with the share of the services sector in national income (GDP) now consistently exceeding the combined share of agriculture and industry — a pattern economists describe as the "tertiarisation" of the economy.
Key concepts
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Growth of the Service Sector, BPO and KPO
India's economy has moved toward services accounting for the largest share of GDP ("tertiarisation"), and within that, Business Process Outsourcing (contracting out routine, defined processes such as call-centre or back-…
Most relevant Q&A
- Which of the following best describes Knowledge Process Outsourcing (KPO), as distinct from Business Process Outsourcing (BPO)? (a) It invol…Free
- What is meant by Business Process Outsourcing (BPO)?Free
- Explain Business Process Outsourcing (BPO) and Knowledge Process Outsourcing (KPO), and discuss why India became a global hub for these serv…Free
- What is meant by Business Process Outsourcing (BPO) ?Preview
- The main benefit of outsourcing is : (a) skill (b) productivity (c) units (d) cost reductionPreview
Chapter contents
The NCERT structure, section by section. Open a section to see its questions, then read the concept-first solution.
Growth and Importance of the Service Sector in India
The Indian economy has undergone a marked structural change since the 1991 economic reforms, with the share of the services sector in national income (GDP) now consistently exceeding the combined shar…
Business Process Outsourcing (BPO) and Knowledge Process Outsourcing (KPO)
Business Process Outsourcing (BPO) is the contracting out of a specific business process — a defined, often repetitive, function — to an external service provider instead of performing it in-house.
E-Business and E-Commerce
E-business is the conduct of business processes using information and communication technology — it covers not only buying and selling but also electronic procurement, internet/mobile banking, digital…
Franchising
Franchising is a contractual arrangement in which one party, the franchisor, grants another party, the franchisee, the right to use its trademark, brand name, business format and operating know-how to…
Leasing
A lease is a contract under which the owner of an asset (the lessor) grants another party (the lessee) the right to use that asset for an agreed period in exchange for periodic lease-rental payments,…
Tourism Industry
Tourism is the activity of travelling to, and staying in, places away from one's usual place of residence, for leisure, business, pilgrimage, medical treatment or other purposes, for a limited period.…
Health Care, Courier and Other Emerging Services
Alongside BPO/KPO, e-business, franchising, leasing and tourism, a number of other service activities have expanded rapidly in India and are worth noting as part of the same broad trend toward a more…
Sample & Board Papers
Sample papers and previous-year board questions for this subject.
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- Q1Buying and selling of goods through electronic network is known as ________. (a) E-Commerce (b) Internet (c) Website (d) TradePreview
- Q2State two advantages of franchising.Preview
- Q3Which one of the following is not an E-Commerce Domains/Models? (a) Consumer to Consumer (C2C) (b) Business to Customers (B2C) (c) Wholesale…Preview
- Q4Find out mismatched pair. (a) C 2 B - Monster.com (b) B 2 B - Flipkart (c) B 2 G - Alibaba (d) C 2 C - OLXPreview
- Q5What is meant by Business Process Outsourcing (BPO) ?Preview
- Q6The main benefit of outsourcing is : (a) skill (b) productivity (c) units (d) cost reductionPreview
- Q7State two disadvantages of Franchising.Preview
- Q8(a) Enumerate the advantages of Outsourcing. (any 5) OR (b) Explain the types of dissolution of Partnership firm. (any 5)Preview
- Q9The main benefit of outsourcing is ............ (a) Productivity (b) Cost reduction (c) Skill (d) UnitsPreview
- Q10What is meant by customer to Business (C2B)Preview
- Q11(a) Enumerate the advantages of Franchising. OR (b) Explain the different types of Retailers.Preview
More questions
11 Q+−Show 4 questionsHide questions4 questions
- Q1Which of the following best describes Knowledge Process Outsourcing (KPO), as distinct from Business Process Outsourcing (BPO)? (a) It invol…Free
- Q2A manufacturer buying components from another company through an online industrial platform is an example of: (a) Business-to-Consumer (B2C)…Free
- Q3In which type of franchising does the franchisor license an entire standardised business system, including an operations manual, training an…Preview
- Q4A lease that runs for most of an asset's useful life, is generally non-cancellable, and transfers substantially all the risks and rewards of…Preview
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- Q9Explain Business Process Outsourcing (BPO) and Knowledge Process Outsourcing (KPO), and discuss why India became a global hub for these serv…Free
- Q10Explain the meaning and types of franchising, and discuss its merits and demerits.Preview
- Q11Discuss the importance of tourism as an emerging service business in India.Preview