E-Business and E-Commerce

E-business is the conduct of business processes using information and communication technology — it covers not only buying and selling but also electronic procurement, internet/mobile banking, digital marketing, online customer service, and the electronic management of the supply chain. E-commerce is best understood as the core subset of e-business concerned specifically with the buying and selling of goods and services over electronic networks, typically the internet.

E-commerce transactions are commonly classified by who is transacting with whom: Business-to-Business (B2B) — for example, a manufacturer sourcing raw material or components from a supplier through an online platform; Business-to-Consumer (B2C) — an online retailer selling directly to individual customers; Consumer-to-Consumer (C2C) — individuals selling to each other through an online marketplace; and Business-to-Government/Government-to-Consumer (B2G/G2C) — for example, online tax filing or e-tendering of government contracts. …