Q.Mention any four reliefs that a consumer redressal body can grant.

Once a complaint is proved, the redressal body chooses a remedy suited to the harm the consumer actually suffered, ranging from a simple fix to full compensation. …

A consumer redressal body has fairly wide powers once it finds in favour of the complainant, so that the remedy can be matched to the actual nature and severity of the grievance. Four commonly asked reliefs are: removal of the defect in the goods, as identified by an appropriate examination; replacement of the defective goods with new goods free from defect; refund of the price paid (in full or in part) for the defective goods or deficient service; and compensation for any loss or injury the consumer suffered because of the opposite party's negligence. Beyond these four, the body can also order discontinuation of an unfair or restrictive trade practice, withdrawal of hazardous goods from sale, and payment …

Students often list only 'refund' and forget the range of other reliefs (replacement, removal of defect, discontinuation of the practice, cost) — an exam answer asking for 'any four' should …