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Exercises · Q4

Q.Explain the three levels of management and the key responsibility of each.

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Top management (Board of Directors, Managing Director, General Manager) determines the overall objectives and policies of the enterprise, undertakes long-term planning, coordinates the work of different departments, and represents the organisation to outside parties such as government and shareholders.

Middle management (departmental heads such as the production manager, sales manager, and finance manager) interprets and executes the policies laid down by top management, prepares departmental plans, coordinates the activities within the department, and reports performance upward while passing instructions downward.

Lower/supervisory (operational) management (foremen, supervisors) works directly with operative employees, assigns them jobs, ensures the quality and quantity of work performed, maintains discipline, and acts as the link between workers and higher management. …

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