Skip to content
← Commerce

Commerce · Class 12 Commerce

Ch 9Consumer Protection Act — Class 12 Commerce, concept-first.

The Consumer Protection Act, 2019 is the current central law governing consumer rights and consumer-dispute redressal in India, and it is this law — not the earlier Consumer Protection Act, 1986, which it has fully repealed and replaced — that an Andhra Pradesh Intermediate Second Year Commerce student must study under…

20

Q&A

6

Concepts

Not available

Exam weightage

Start learning — read this chapter →

Key concepts

Hover a concept to preview it and jump to its most relevant Q&A.

Consumer Protection Act, 2019

The Consumer Protection Act, 2019 is India's current central law on consumer rights and consumer-dispute redressal, in force from 20 July 2020, replacing the earlier Consumer Protection Act, 1986.

Most relevant Q&A

Start with this concept →

Chapter contents

The NCERT structure, section by section. Open a section to see its questions, then read the concept-first solution.

1

Background, Need and Objectives of the Consumer Protection Act, 2019

The Consumer Protection Act, 2019 is the current central law governing consumer rights and consumer-dispute redressal in India, and it is this law — not the earlier Consumer Protection Act, 1986, whic…

2

Key Definitions under the Act

Several terms carry a precise legal meaning under the Consumer Protection Act, 2019, and a good examination answer is expected to use the Act's own definitions rather than everyday, loose usage of the…

3

Consumer Rights and Consumer Responsibilities

The Consumer Protection Act, 2019 gives explicit statutory recognition to six consumer rights, and — though not laid down in the Act as a numbered list the same way — pairs them with a set of responsi…

4

Central Consumer Protection Authority (CCPA) and Regulation of E-Commerce

One of the most significant structural changes the Consumer Protection Act, 2019 introduced is the creation of the Central Consumer Protection Authority (CCPA) — a dedicated regulatory body with no di…

5

The Three-Tier Consumer Disputes Redressal Commission

The Consumer Protection Act, 2019 retains — and renames — the three-tier quasi-judicial structure for consumer-dispute redressal first created under the 1986 Act.

6

Filing a Complaint, Mediation and Remedies Available

Once a consumer has a genuine grievance falling within the Act's definitions, the next practical question is how to pursue it — who may file a complaint, where, within what time, and what relief a Com…

Sample & Board Papers

Sample papers and previous-year board questions for this subject.

+Show 8 questions8 questions
  1. Q1Describe the rights and responsibilities of a consumer as per CPA 1986.Preview
  2. Q2Write a short note on: District Forums.Preview
  3. Q3Describe the right of a consumer as per CPA, 1986.Preview
  4. Q4Write a short note on: District Forum.Preview
  5. Q5Explain the redressal mechanism available to consumer under Consumer Protection Act, 1986.Preview
  6. Q6State CommissionPreview
  7. Q7What are the responsibilities of a consumer ?Preview
  8. Q8State CommissionPreview

More questions

12 Q
+Show 7 questions7 questions
  1. Q1What is the Consumer Protection Act, 2019, and why did India need to replace the 1986 Act with it?Free
  2. Q2Who is a 'consumer' under the Consumer Protection Act, 2019?Free
  3. Q3Distinguish between 'defect' and 'deficiency' under the Consumer Protection Act, 2019.Free
  4. Q4State any four rights of a consumer recognised under the Consumer Protection Act, 2019.Preview
  5. Q5Mention any three responsibilities of a consumer.Preview
  6. Q6What is the Central Consumer Protection Authority (CCPA)?Preview
  7. Q7What is meant by 'product liability' under the Consumer Protection Act, 2019?Preview
+Show 5 questions5 questions
  1. Q8Explain the objectives of the Consumer Protection Act, 2019.Free
  2. Q9Explain the rights and responsibilities of a consumer under the Consumer Protection Act, 2019.Free
  3. Q10Describe the powers and functions of the Central Consumer Protection Authority (CCPA).Preview
  4. Q11Explain the three-tier consumer disputes redressal machinery under the Consumer Protection Act, 2019.Preview
  5. Q12Explain the procedure for filing a consumer complaint and the remedies a Consumer Disputes Redressal Commission can grant.Preview