Q.What is the Central Consumer Protection Authority (CCPA)?

The CCPA exists precisely because the older redressal-forum system could only ever respond to one complainant at a time. …

The Central Consumer Protection Authority (CCPA) is one of the most significant new institutions created by the Consumer Protection Act, 2019, with no direct equivalent under the 1986 Act. Its purpose is to protect, promote, and enforce the rights of consumers as a class, rather than responding only to individual complaints one at a time, which is what the older redressal-forum system was limited to.

The CCPA is headed by a Chief Commissioner, with an Investigation Wing headed by a Director-General carrying out its inquiries, and it operates through a head office as well as regional offices across the country. …

Students sometimes confuse the CCPA with the District/State/National Consumer Commissions — the CCPA is a regulator that can act on its own initiative for consumers as a class, …