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Q.How has Information Technology been responsible in accelerating globalization across the world ? Explain with two examples.

CBSECBSE Class XII Board 2026Subjective· 2mImportance★★★★★
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Information Technology has dramatically accelerated globalization by enabling instant, low-cost communication and information exchange across the world, facilitating global trade, services, and cultural interconnectedness.

Globalization refers to the increasing interconnectedness and interdependence of countries through the flow of goods, services, capital, technology, and people across borders. While globalization has historical roots, the advent and rapid development of Information Technology (IT) in recent decades have acted as a powerful catalyst, significantly accelerating its pace and expanding its reach. IT has fundamentally transformed how individuals, businesses, and governments interact globally, effectively shrinking the world by overcoming geographical and temporal barriers.

The core contribution of Information Technology lies in its ability to facilitate instant and inexpensive communication and information exchange across vast distances. Before the widespread adoption of the internet, mobile phones, and satellite communication, international interactions were often slow, costly, and complex. IT has revolutionized this by providing platforms and infrastructure that allow for real-time communication, data transfer, and collaboration regardless of physical location. This has profound implications for various dimensions of globalization, from economic activities to cultural exchange.

Important

The key impact of Information Technology on globalization is its ability to reduce the cost and time associated with communication and information transfer, thereby enabling unprecedented levels of global interaction and integration.

Here are two examples illustrating how Information Technology has been responsible for accelerating globalization:

  1. The Rise of Business Process Outsourcing (BPO) and Global Service Delivery:

    Information Technology, particularly high-speed internet connectivity and advanced telecommunication networks, has made it possible for companies to outsource various business processes to countries where labor costs are lower or specialized skills are readily available. Services like customer support (call centers), data entry, software development, and accounting can now be delivered remotely from one country to customers or clients in another. This phenomenon, often termed offshoring or outsourcing, is a direct result of IT advancements. For instance, a customer in the United States can have their query resolved by a customer service representative located in India, communicating seamlessly over Voice over Internet Protocol (VoIP) or dedicated data lines. This global division of labor, enabled by IT, has created new economic opportunities in developing countries and allowed companies in developed nations to reduce operational costs, thereby integrating global economies more deeply.

  2. Expansion of E-commerce and Global Supply Chains: …

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