Q.The use of information and communication technology by the government to deliver its services and information to citizens in a fast and transparent way is called:

The term describes government work being done electronically so that services reach the public conveniently and openly.

Match the description — government delivering services electronically — to the correct term.

E-Governance is the use of information and communication technology (ICT) by the government to deliver its services, share information and carry out its functions in a fast, transparent and citizen-friendly way. This is exactly what the question describes.

Option-by-option analysis:

• (a) Incorrect — e-commerce is the buying and selling of goods and services electronically between businesses and customers, not the delivery of government services.
• (b) Correct — this is the precise meaning of e-Governance.
• (c) Incorrect — e-Learning is learning delivered through ICT, not the delivery of government services.
• (d) Incorrect — e-mail is one tool for sending electronic messages, not a form of governance.

Confusing e-Governance with e-commerce or e-Government. E-commerce is business trade online; e-Government is mainly the government's internal computerisation, while e-Governance is the wider electronic relationship between government and the people.