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Case Problems · Q11

Q.Ravi has just been promoted from a shop-floor supervisor to a departmental manager. His old job mainly involved directly instructing workers and solving their immediate problems. His new job now requires him to translate the company's yearly targets into a workable departmental plan and coordinate several supervisors under him. Explain, using the concept of levels of management, what has changed about the nature of Ravi's responsibilities, and identify which two levels are involved in this promotion.

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Old role — lower-level/supervisory management: Ravi's earlier work — directly instructing individual workers and solving their immediate, day-to-day problems — is the defining responsibility of lower-level management, which works closest to the actual operative work.

New role — middle-level management: Ravi's new work — translating the company's overall yearly targets into a detailed, workable departmental plan, and coordinating multiple supervisors reporting to him — is the defining responsibility of middle-level management: interpreting top-level policy downward into department-level plans, and coordinating the level below. …

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