Overview

Business Communication Skills of a Secretary — how this chapter fits your Maharashtra HSC Secretarial Practice paper

Business Communication Skills of a Secretary is Chapter 9 of the Maharashtra State Board (MSBSHSE) Std XI (FYJC) Secretarial Practice syllabus. Every chapter studied so far — the Secretary, the Joint Stock Company, its formation, its members, its directors, and its meetings — has assumed that information somehow travels correctly between the company, its Board, its members, and the outside world. This chapter opens up exactly HOW that happens: the meaning and process of communication, its different types and directions inside an organisation, the media through which it is carried, the barriers that commonly distort it, and the qualities a message must have to be effective. It closes by tying all of this specifically to the Secretary's own position as the company's principal communication link, and by introducing the structure of a business letter — the basic building block the next three chapters (Correspondence with Directors, with Banks, and with Statutory Authorities) will use repeatedly.

This chapter covers, in order: (1) the meaning, definition and importance of business communication; (2) the communication process or cycle; (3) the types of communication, classified by organisational structure, direction of flow, and mode of expression; (4) the methods and media used to carry business communication; (5) the barriers to effective communication and how to overcome them; (6) the essentials of good business communication, commonly summarised as the Seven C's; (7) the Secretary's specific role as a communication link; and (8) the structure of a business letter.