Distinguish Between · Q4
Q.Distinguish between Formal and Informal Communication.
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Start your 14-day free trial to unlock the full solution →| Basis | Formal Communication | Informal Communication (Grapevine) |
|---|---|---|
| Channel followed | The organisation's official chain of command | No official channel — personal/social relationships |
| Form | Usually written and structured (letter, circular, memo, notice) | Usually spoken, casual |
| Speed | Comparatively slower | Very fast |
| Record kept? | Yes, generally retained for reference | No formal record |
| Reliability | Generally accurate and authoritative | Can distort information; may spread rumours |
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