Secretarial Practice · Class 11 Commerce
Ch 9Business Communication Skills of a Secretary — Class 11 Secretarial Practice, concept-first.
Business Communication Skills of a Secretary is Chapter 9 of the Maharashtra State Board (MSBSHSE) Std XI (FYJC) Secretarial Practice syllabus. Every chapter studied so far — the Secretary, the Joint Stock Company, its formation, its members, its directors, and its meetings — has assumed that information somehow travel…
Key concepts
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Meaning, Importance and Process of Business Communication
Business Communication is the exchange of information, ideas, or instructions between two or more persons — within an organisation or with outside parties — to achieve a specific business objective; unlike ordinary perso…
Most relevant Q&A
Chapter contents
The NCERT structure, section by section. Open a section to see its questions, then read the concept-first solution.
Overview
Business Communication Skills of a Secretary is Chapter 9 of the Maharashtra State Board (MSBSHSE) Std XI (FYJC) Secretarial Practice syllabus.
Meaning, Definition and Importance of Business Communication
Meaning. The word 'communication' comes from the Latin communis, meaning 'common' or 'shared' — to communicate is to make something common between two or more people.
The Communication Process (Communication Cycle)
Communication is never a single, instant event — it is a process, made up of a sequence of stages, often shown as a cycle because it is genuinely two-way: a message travels from a sender to a receiver…
Types of Communication
Communication inside and around a business organisation can be classified in three different, overlapping ways: by its relationship to the organisation's structure, by the direction it flows, and by t…
Methods and Media of Business Communication
A 'medium' of communication is the actual channel through which an encoded message is carried from sender to receiver. Business organisations use several different media, generally grouped as follows:
Barriers to Effective Communication
A 'barrier' to communication is any factor that prevents a message from being received, or correctly understood, exactly as the sender intended.
Essentials of Good Business Communication — The Seven C's
Effective business communication is generally judged against seven qualities, popularly remembered as the Seven C's of Communication:
The Secretary as a Communication Link
An earlier chapter of this syllabus established that a Secretary, of any kind, is fundamentally 'an official appointed to conduct correspondence...
Business Correspondence — Structure of a Business Letter
A business letter is the most common formal, written medium of business communication — the vehicle for exactly the kind of Board, shareholder, bank, and statutory correspondence a Company Secretary h…
Short Answer Questions
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- Q1What is meant by Business Communication? Give its definition.Free
- Q2State any four points showing the importance of business communication.Free
- Q6State the three directions in which communication flows in an organisation.Preview
- Q11Explain briefly the Secretary's role as a communication link in a company.Preview
Long Answer Questions
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- Q3Explain the elements of the communication process (communication cycle) with a suitable example.Free
- Q7Explain the important methods/media used for business communication.Free
- Q8What are the barriers to effective communication? Explain the measures to overcome them.Preview
- Q10Explain the essentials (Seven C's) of good business communication.Preview
- Q12Explain the essential parts of a business letter.Preview