Q.The production manager of Bharat Ltd. instructs a salesman to go slow in selling the products whereas the marketing manager is insisting on fast selling to achieve the target. Which principle of management is being violated in this case? State any two consequences of violation of this principle.
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🔒 Start your 14-day free trial to unlock the full solution →Concept understanding — Unity Of Command
Imagine you are working on a group project for a school exhibition. If two different classmates give you separate instructions — one tells you to paint the backdrop blue, and the other tells you to paint it green — you will be confused. Worse, if both of them are your "bosses" for the task, you cannot decide whose order to follow first. That confusion and conflict is exactly what the principle of Unity of Command is designed to prevent.
In management, Unity of Command means that every employee should receive orders from only one superior. It is a formal, written principle first introduced by Henri Fayol, one of the founding fathers of modern management theory. The idea is simple: if a person reports to two or more bosses at the same time, they will face divided loyalty, conflicting priorities, and a breakdown of discipline.
The NCERT Class 12 Business Studies textbook states: "Unity of Command means that an employee should receive orders from only one superior. This principle helps in avoiding confusion and conflict."
Why does this matter in real organisations? Consider a factory floor worker. If the production manager tells him to speed up output, but the quality control manager tells him to slow down and check every piece carefully, he cannot satisfy both. The result is either poor quality, low output, or a stressed worker who ignores one boss. Unity of Command removes this dilemma. It creates a clear, single line of authority from the top to the bottom of the organisation.
This principle is closely related to another concept called Scalar Chain — the chain of command from the CEO down to the lowest employee. Unity of Command ensures that this chain is not broken by having an employee report to multiple people at the same level.
Here are the key takeaways for your exams:
- One boss, one set of orders. No employee should be answerable to more than one superior for the same task.
- Prevents confusion and conflict. When instructions come from a single source, the employee knows exactly what to do and whom to hold accountable. …
A salesman receiving conflicting instructions from two different managers (production and marketing) is a textbook violation of the principle of Unity of Command — a subordinate should receive orders from, and be accountable to, only one superior. …
Taking conflicting orders from two bosses (production manager and marketing manager) breaches Fayol's Unity of Command principle.
Henri Fayol's principle of Unity of Command states that a subordinate should receive orders and be accountable to only one superior; if an employee gets instructions from more than one boss, it leads to confusion, delay and indiscipline. In this case, the salesman is caught between the production manager (telling him to go slow) and the marketing manager (insisting on fast selling) — two different superiors issuing conflicting instructions to the same subordinate, which is a direct violation of this principle.
Consequences of violating Unity of Command:
- Confusion and conflict — the subordinate does not know whose instruction takes priority, creating stress and indecision.
- Undermining of authority and discipline — when two superiors can both instruct the same person, neither's authority is fully respected, weakening overall discipline. …
Showing the 12 most recent of 14 on this concept.
- CBSE 2026Set ANNUAL1 markMCQQ.School Time is a company engaged in manufacturing stationery items, school bags and school uniforms. The company has the same unit producing all the three products. This leads to confusion among the employees regarding the reporting as well as differentiation of work. Which principle of Henri Fayol is violated here?(a) Unity of command(b) Unity of direction(c) Initiative(d) Order
›Reveal solutionSolution
School Time has violated Fayol's principle of Unity of Direction.
Henri Fayol's principle of Unity of Direction states that all activities having the same objective should be directed by one manager, using one plan — this ensures unified action, coordination and focused effort. It is different from Unity of Command (one employee, one boss for giving orders); Unity of Direction is about one head/plan per objective (i.e., per product line or department), not about reporting lines for an individual.
In School Time's case, stationery, school bags and school uniforms are three distinct product lines — each ideally needs its own objective, plan and directing head. Because the same single unit/department handles all three without differentiated plans or leadership for each, employees become confused about:
- which plan/targets they are working to,
- how work should be divided among the three product lines, …
- CBSE 2025Set ANNUAL1 markMCQQ.The number of principles given by Fayol is:(a) 8(b) 10(c) 12(d) 14
›Reveal solutionSolution
Fayol gave 14 principles of management.
Henri Fayol, the father of general/administrative management, propounded 14 principles of management — including division of work, authority and responsibility, discipline, unity of command, unity of direct …
- CBSE 2024Set MARCH1 markQ.Fill in the blank by choosing appropriate answer from those given in the brackets: (Business finance, General, Discount, Rebate, Superior, Motivator) One subordinate should receive orders from and should be responsible to only one ————
›Reveal solutionSolution
The word for the blank is 'Superior' (principle of unity of command).
…
- CBSE 2024Set ANNUAL1 markMCQQ.The "principle of unity of command" was developed by :(a) H. Fayol(b) F. W. Taylor(c) H. L. Gantt(d) P. F. Druker
›Reveal solutionSolution
Unity of command is one of Henri Fayol's 14 principles, so the answer is (a).
Henri Fayol propounded 14 principles of general management, one of which is unity of command: each subordinate should receive orders from and report to only one boss. This avoids confusion, conflicting instructions and divided loyalty. (It is distinct from Fayol's 'unity of direction', which means one head and one plan for a group of activities with the same objective.)
…
- CBSE 2024Set ANNUAL1 markMCQQ.The propounder of administrative management was (A) Fayol (B) Taylor (C) Terry (D) None of them
›Reveal solutionSolution
Henri Fayol propounded administrative (general) management and its 14 principles, so he is the answer.
Henri Fayol, a French mining engineer and administrator, looked at management from the top-management viewpoint and gave the theory of general or administrative management. He identified the functions of management and framed 14 principles of management — including division of work, unity of command, unity of direction, scalar chain, order and discipline — that apply to the administration of …
- CBSE 2024Set ANNUAL1 markMCQQ.Henry Fayol was born in (A) Japan (B) France (C) Germany (D) America
›Reveal solutionSolution
Henri Fayol, the father of administrative management, was born in France.
Henri Fayol (1841-1925) was a French mining engineer and administrator who headed a large mining-and-metallurgy company and later set down the general theory of administrative management, including the 14 principles of management. He was born in France. This distinguishes him from Ta …
- CBSE 2024Set ANNUAL1 markMCQQ.Henry Fayol was a / an (A) Scientist (B) Mining Engineer (C) Accountant (D) Production Engineer
›Reveal solutionSolution
Fayol was a mining engineer by profession, so the answer is (B).
Henri Fayol joined a French mining and metallurgical firm as a mining engineer and rose to become its managing director. From this managerial experience he developed the 14 principles of management (such as unity of command, scalar chain and division of work) and is known as the father of general or administrative management.
…
- CBSE 2024Set ANNUAL1 markMCQQ.Unity of command insists on(a) one boss one employee(b) orders from a single superior(c) match between orders of different bosses(d) All of the above
›Reveal solutionSolution
Unity of Command (Henri Fayol) insists an employee should receive orders from, and report to, only one superior — not that every boss has one employee, and not that orders can come from several bosses at once.
Fayol listed Unity of Command among his 14 principles of management. The idea is simple but important: if a subordinate takes instructions from more than one superior at the same time, the instructions may conflict, authority gets diluted, discipline suffers, and the subordinate ends up confused about whose order to follow. The principle therefore fixes responsibility clearly — one person, one boss — which makes it easier to know who is accountable for what.
…
- CBSE 2023Set ANNUAL1 markMCQQ.The number of management principles suggested by H. Fayol is :(a) 10(b) 12(c) 14(d) 16
›Reveal solutionSolution
The number of management principles suggested by Henri Fayol is fourteen — a standard fact in the CHSE Odisha +2 Class-12 Commerce Principles of Management unit.
Henri Fayol, a French mining engineer and administrator, is regarded as the father of modern (administrative) management. From his practical experience he set out fourteen general principles of management as broad, flexible guidelines for managers.
…
- CBSE 2023Set ANNUAL1 markMCQQ.What means 'one plan, one boss' ? (A) Unity of command (B) Unity of direction (C) Gang plank (D) Centralisation
›Reveal solutionSolution
'One plan, one head' is Fayol's principle of Unity of Direction.
Unity of Direction states that all activities having the same objective should be grouped under one head and guided by one plan, so that effort is coordinated toward a single goal. This is captured as 'one head, one plan'. It should not be confused with Unity of Command, which means one subordinate should receive …
- CBSE 2022Set ANNUAL1 markMCQQ.The 'Principle of unity of command' was advocated by :(a) F.W. Taylor(b) Philip Kotlor(c) Henry Fayol(d) G.R. Terry
›Reveal solutionSolution
Unity of command is Fayol's principle.
Unity of command states that an employee should receive orders and be answerable to only one boss at a time. Dual command creates confusion, conflicting orders and divided loyalty, and undermines discipline. It is one of Henri Fayol's fourteen principles.
- (a) F. W. Taylor is linked with scientific management techniques, not this principle. …
- CBSE 2022Set ANNUAL1 markMCQQ.Henri Fayol was – (A) Accountant (B) Mining engineer (C) Production engineer (D) Manager
›Reveal solutionSolution
The correct option is (B) Mining engineer.
Henri Fayol (the 'father of general / administrative management', studied in RBSE / Class-12 Business Studies) was a French mining engineer who joined a coal-mining company and rose to become its managing director. Drawing on his long managerial experi …
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