Q.Define E-business and explain the scope of E-business.

E-business is the carrying on of all kinds of business activities electronically through the internet and computer networks. It is wider than e-commerce: besides online buying and selling it covers internal business processes, dealings with suppliers and customers, online banking and payments, and management of information and the supply chain.

Meaning of E-business

E-business (electronic business) means conducting business activities such as production, buying and selling, servicing of customers, dealing with suppliers and managing internal operations with the help of the internet, computers and electronic networks. It covers not only commercial transactions (e-commerce) but also the internal and collaborative processes of an organisation carried out electronically.

Scope of E-business

• E-commerce (electronic trading): Online buying and selling of goods and services in the forms of B2B (business-to-business), B2C (business-to-consumer), C2C (consumer-to-consumer) and B2G (business-to-government).
• Electronic communication: Use of e-mail, websites, video-conferencing and electronic data interchange (EDI) for communication with customers, suppliers and within the firm.
• Online banking and digital payments: Internet banking, debit/credit cards, UPI, mobile wallets and other electronic payment methods.
• E-procurement and supply-chain management: Electronic purchasing of raw materials and components and the electronic coordination of the whole supply chain.
• Customer relationship management (CRM): Serving, supporting and retaining customers online. …