Q.Distinguish between BPO and KPO.

BPO and KPO are two related but different forms of outsourcing that AP Board Commerce papers commonly ask students to distinguish.

BPO and KPO are both forms of outsourcing but differ in the nature of the work involved.

BPO, or Business Process Outsourcing, refers to outsourcing a routine, process-driven business function — such as customer call-handling, billing, payroll processing or data entry — to an external firm. BPO work is generally repetitive and rule-based, and the main objective of a firm outsourcing such work is usually to reduce operating cost while keeping service quality acceptable. …