Q.You got the below shown SMS from your bank querying a recent transaction. Answer the following —
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Start your 14-day free trial to unlock the full solution →The SMS is a phishing (smishing) attempt. (a) No — you must never send your PIN by SMS, because a genuine bank never asks for it and doing so hands your account to a fraudster. (b) Yes — you should verify, but by calling the bank's official helpline (from your card or the bank's real website), never a number supplied inside the suspicious message.
What kind of message this is
An unsolicited SMS that appears to come from your bank and asks you to confirm a transaction — typically by replying with secret details or by calling a given number — is a textbook example of phishing carried out over SMS, often called smishing. Its whole purpose is to panic you into revealing credentials (PIN, OTP, card number, net-banking password) or into contacting a number that the fraudster controls.
The single principle that answers both parts: a legitimate bank NEVER asks for your PIN, OTP, CVV or password through an SMS, email, call or link. Anyone who does is trying to defraud you.
(a) Will you SMS your PIN number to the given contact number?
No — never. Your PIN is a personal secret, like a password to your money. It should never be shared with anyone, through any medium, and certainly not by replying to a message you did not initiate. If you send it, the recipient can immediately use it to access and drain your account. No genuine bank process ever requires you to transmit your PIN — you only ever enter it yourself into a trusted machine.
(b) Will you call the bank helpline number to recheck the validity of the SMS received?
Yes — verifying is the right instinct, with one crucial safeguard. Call the official helpline number, which you should take from a trusted source: the back of your debit/credit card, your passbook, or the bank's genuine official website. Do not call any number printed inside the suspicious SMS — that number may itself belong to the fraudster, so calling it would connect you straight to the scam. Through the official channel you can confirm whether any such message or transaction is real, and report the SMS as phishing so the bank can warn others.
Good practice beyond this SMS
- Never share PIN / OTP / CVV / passwords with anyone — no bank asks for them. …
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