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Q.Due to increasing presence of women in the workforce, ‘Kisan Mart’ comes out every Friday with big discount offers on daily use items to attract office-going women to shop on weekends. Which dimension of business environment is being highlighted in the above case ? (A) Social environment (B) Legal environment (C) Political environment (D) Technological environment

CBSECBSE Class XII Board 2024MCQ· 1mImportance★★★★★
✓ Free question

The case highlights the Social environment of business, because it shows how a change in society — more women working outside the home — directly shapes a company’s marketing strategy.

Let’s first understand what the business environment means. It is the sum total of all external forces — social, legal, political, technological, and others — that affect a business’s decisions and operations. No business operates in a vacuum; every move it makes is influenced by what is happening around it.

In the given case, ‘Kisan Mart’ has noticed that more women are now part of the workforce. This is not a legal rule, a political policy, or a technological invention. It is a social change — a shift in the composition, roles, and habits of people in society. Because of this change, the store has decided to offer big discounts on Fridays, specifically to attract office-going women to shop on weekends.

Note

The social environment includes factors like demographic trends (age, gender, income), cultural values, lifestyle changes, and family structures. Here, the rising number of working women is a demographic and lifestyle shift.

Why does this matter? A business that ignores social trends risks losing relevance. Kisan Mart is not just reacting — it is adapting its product offering (daily use items) and timing (Friday discounts) to match the new reality of its customers. This is a textbook example of how the social environment influences business strategy.

Important

The social environment is often the most visible and rapidly changing dimension. Businesses must constantly monitor shifts in consumer behaviour, family roles, and education levels to stay competitive.

Now, let’s quickly rule out the other options. The legal environment would involve laws, court rulings, or government regulations — none are mentioned. The political environment concerns government stability, policies, or political ideology — absent here. The technological environment deals with innovations, automation, or new production methods — not relevant to this case.

✓Final answer

In short, the dimension highlighted is the Social environment, because the business is responding to a change in society’s workforce composition — specifically, the increasing presence of women in the workforce.

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