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Exercises · Q4

Q.Explain the three dimensions of financial inclusion — access, usage and quality.

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Financial inclusion has three dimensions.

DimensionWhat it measuresExample indicators
AccessWhether services are physically and practically availableBranches, ATMs and outlets per lakh people; accounts opened
UsageWhether people actually use the servicesFrequency of deposits/withdrawals; active accounts; digital-payment volume
QualityWhether services suit needs and are fairly deliveredAffordability; financial literacy; consumer protection; product suitability
  • Access is the entry point — without an available branch, outlet or account, inclusion cannot begin.
  • Usage matters because an account that is opened and then left idle (a dormant account) does not truly include a person. …

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