Q.A retail store owned, financed and managed by a society of consumers themselves, where every member has one vote regardless of their shareholding, and any trading surplus is returned to members chiefly as a patronage refund, is a:
(A) Departmental Store
(B) Chain Store
(C) Consumer Co-operative Store
(D) Supermarket

One-member-one-vote governance and a patronage-refund distribution of surplus, run by the consumers themselves, is specific to a consumer co-operative store.

A Consumer Co-operative Store is owned, financed and managed by a co-operative society of consumers, run on co-operative principles: voluntary membership, one-member-one-vote irrespective of the size of a member's shareholding, and any trading surplus returned to members chiefly as a dividend or patronage refund, rather than being retained as private owners' profit.

Option-by-option analysis:

• (A) Incorrect — a Departmental Store is owned by a private business, not by a consumers' society, and has no one-member-one-vote governance. …