Q.Which of the following is NOT one of the Seven C's of effective communication?
(A) Clarity
(B) Confidentiality
(C) Courtesy
(D) Correctness

The Seven C's are Clarity, Completeness, Conciseness, Correctness, Courtesy, Consideration, and Concreteness — Confidentiality is a genuinely important business value, but it is not one of these seven.

The Seven C's of effective communication are: Clarity, Completeness, Conciseness, Correctness, Courtesy, Consideration, and Concreteness.

Option-by-option analysis:

• (A) Incorrect (i.e. it IS one of the seven) — Clarity is the first C.
• (B) Correct (i.e. it is NOT one of the seven) — Confidentiality, while important in a Secretary's work generally, is not one of the Seven C's of communication. …

Confusing genuinely important secretarial values (confidentiality, integrity) with the specific, fixed list of Seven C's the syllabus n …