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Short Answer Questions · Q12

Q.Distinguish between a direct channel and an indirect channel of distribution.

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A direct channel has no intermediary at all — the producer sells directly to the final consumer, for example through a company-owned outlet, direct mail order, or the producer's own online store. It gives the producer full control over the sale and customer relationship, but the producer must bear the full cost and effort of reaching every customer itself.

An indirect channel uses one or more intermediaries — wholesalers and/or retailers — positioned between the producer and the final consumer. This lets the producer achieve much wider market coverage without having to build and manage its own retail presence everywhere, at the cost of sharing margin with, and losing some direct control over, the intermediaries who now handle the final sale.

BasisDirect ChannelIndirect Channel
IntermediariesNoneOne or more (wholesaler/retailer)
Control over saleFull, with the producerShared with intermediaries

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