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Short Answer Questions · Q2

Q.State any three features of marketing.

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✓ Free question

Marketing is generally described using several defining features:

  1. Customer-oriented — marketing starts with understanding what the customer needs, rather than starting with what the firm already knows how to produce.
  2. A process, not a single act — it is a continuous chain of activities (research, product planning, pricing, distribution, promotion, after-sale service), not a one-time event like a single sale.
  3. Exchange-based — marketing occurs only where value (usually a product for money) is exchanged between two or more parties.

(Goal-directed — aiming at both customer satisfaction and the firm's own objectives — and dynamic — continuously adapting to changing needs, technology, and competition — are two further acceptable features.)

✓Final answer

Any three of: customer-oriented, a continuous process, exchange-based, goal-directed, or dynamic/adaptive.

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