Q.Mrs. Bharti Mittal wishes to get (duration) mode of premium payment changed. Write a letter of request to the insurance company.

A letter of renunciation is connected with right shares — the correct option is (C).

When a company makes a rights issue, existing shareholders get the first right to buy the new shares in proportion to their holding. If a shareholder does not wish to take up these right shares himself, he can transfer (renounce) his entitlement in favour of another person by signing a letter of renunciation attached to the rights offer.

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Offer for sale means the company sells its issue of shares in bulk to an issue house, which then re-offers them to the public for sale.

Under the 'offer for sale' method of raising share capital, the company does not approach the public directly. Instead:

• It allots the entire block of shares to an intermediary — an issue house or a firm of brokers — at an agreed price.
• The issue house then offers these shares for sale to the public, usually at a slightly higher price, through a document like an 'offer for sale' document.
• The difference between the two prices is the intermediary's profit for taking the risk and handling the sale. …

The fire brigade is provided for the safety of the whole community, so it is classed as a Public service — option (B).

Services in Secretarial Practice are grouped as:

• Private services — supplied by private persons/firms for profit.
• Public / public-utility services — supplied to the general public for their welfare and daily needs (water, electricity, transport, fire-fighting), usually by government bodies or corporations, without a primary profit motive. …

A pre-planned arrangement against a possible future monetary loss is Insurance — option (D).

Insurance is a contract in which the insurer, in return for a premium, agrees to compensate the insured for a specified future loss or event. Its whole purpose is a foresighted (planned-in-advance) safeguard against uncertainty. Checking the options:

• (A) Bank Loan — borrowed money to be repaid with interest; not protection against loss.
• (B) Notice — a formal intimation; unrelated. …

A memo is a written form of communication, so it is NOT part of oral presentation — option (A).

Oral presentation means conveying ideas by speaking before listeners. Its common forms include:

• Elocution — formal expressive speaking.
• Debate — structured spoken argument for/against a motion.
• Dialogue — spoken conversation/exchange. …

The audience must be kept at the centre of a presentation.

The whole purpose of a presentation is to communicate a message so that the listeners understand and accept it. Therefore the presenter must plan everything — the subject-matter, level of detail, language, examples, visual aids and delivery style — keeping the audience's needs, background and expectations in mind. A presentation designed around the audience holds their interest and achieves its …